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About the Role

This role is for an ambitious and motivated Performance & Quality Officer (PQO) to join the London Regional Performance & Quality Team. You will work closely with allocated PDUs, supporting operational colleagues, frontline managers and senior leaders to understand performance, identify trends and areas for improvement, and develop practical solutions that strengthen delivery. Your work will directly contribute to improving service standards and outcomes.

Responsibilities

Provide guidance for delivery of effective practices across the LDU clusters
Demonstrate support for organisational vision and strategies as regards quality improvement within the LDU clusters
Implement systems for reviewing and assessing effective practice within the LDU clusters
Implement practice development opportunities developed in collaboration with HMPPS/NPS training and OD
Contribute to a culture of innovation and continuous improvement
Support performance management of LDU clusters within the division
Identify opportunities for performance improvement and analysing trends within LDU clusters
Support the implementation of performance plans within LDU clusters and monitor their effectiveness
Work with PQO colleagues to share good practice and promote performance initiatives
Support continuous quality improvement
Implement best practice initiatives internally
Monitor compliance with quality systems
Be responsible for establishing effective working relationships with other teams and with colleagues
Write reports for management on contract performance and provide cost analysis where required
Provide information to colleagues where required
Support a performance and quality-focused organisation
Support manager with the provision of information for SLA review meetings around performance, and make recommendations for improvement
Monitor action logs where appropriate
Monitoring of CRC and other organisations delivery of interventions on behalf of NPS
Share knowledge and good practice to inform the continual improvement of service delivery
Providing information, feedback and advice
Influencing and persuading
Participate in meetings using appropriate skills, styles and approaches
Manage own resources and professional development
Liaise with staff to receive, collate and analyse information, compiling reports as necessary
Develop and utilise data to identify trends and recommend action to maintain and enhance performance
Comply with systems for the exchange of sensitive information, data and intelligence
Support a culture and systems that promote equality and value diversity
Implement the diversity policies of the service and consult the Equalities and Diversity Unit as appropriate
Ensure an effective approach to project and process evaluation
Manage a programme of complementary projects
Enable others to carry out project management roles
Maintain effective communication with project stakeholders

Requirements

Demonstrate experience of performance management
Demonstrate experience of problem solving skills including analytical, evaluative & outcome focused techniques
Operational experience of working in a Probation setting
Experience of quality systems and implementing quality improvement initiatives
NVQ Level 4 or equivalent in a relevant subject (or appropriate practical experience)
Microsoft: Word, Excel, Access, Outlook, and PowerPoint (or equivalent i.e. Lotus Notes)
Ability to maintain information & administrative systems including databases
UK nationals
Nationals of the Republic of Ireland
Nationals of Commonwealth countries who have the right to work in the UK
Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
Individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Skills

Performance management
Problem solving
Analytical skills
Evaluative skills
Outcome focused techniques
Quality systems
Quality improvement initiatives
Microsoft Word
Microsoft Excel
Microsoft Access
Microsoft Outlook
Microsoft PowerPoint
Information systems maintenance
Administrative systems maintenance
Database maintenance
Communication
Influencing
Persuasion
Meeting participation
Resource management
Professional development
Information collation
Information analysis
Report writing
Data analysis
Trend identification
Action recommendation
Sensitive information exchange
Data exchange
Intelligence exchange
Equality and diversity support
Project evaluation
Project management
Stakeholder communication

Location

London

Work Type

Hybrid Working
Full Time
Part-time
Job-sharing

Experience Level

Operational experience of working in a Probation setting

Education Level

NVQ Level 4 or equivalent in a relevant subject (or appropriate practical experience)

Salary/Compensations

£37,238 - £44,520
London allowance payment

Benefits

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service, plus public holidays
Pension: Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension Fund (GMPF)
Extensive range of training and development opportunities
Opportunity to join employee-run networks
Family Friendly policies such as opportunities to work reduced hours or job share
Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services
Alternative government childcare support schemes, including Tax Free Childcare
Paid paternity, adoption and maternity leave
Free annual sight tests for employees who use computer screens

About the Company

The MoJ offers Hybrid Working arrangements where business need allows.
The Ministry of Justice is committed to staff development.
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace.
The Civil Service is committed to attract, retain and invest in talent wherever it is found.
The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria.
Civil Service departments are expected to explore redeployment opportunities before making an individual redundant.
The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

Equal Opportunity

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace.
MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.
You will be able to request reasonable adjustments to the recruitment process within the application form.
The Civil Service is committed to attract, retain and invest in talent wherever it is found.
A Great Place to Work for Veterans: The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria.
Redeployment Interview Scheme: Civil Service departments are expected to explore redeployment opportunities before making an individual redundant.
MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns.