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About the Role
The Youth & Family Coordinator brings the YMCA's energy to life by creating fun, welcoming, and memorable experiences for children and families through various programs like youth sports, camps, enrichment activities, and family events. This role involves building meaningful relationships, supporting engaging activities, and ensuring participants have an outstanding YMCA experience.
Responsibilities
- Support the planning, coordination, and delivery of Youth & Family programs, activities, and events.
- Provide day-to-day operational support based on departmental priorities, seasonal needs, and center needs.
- Serve as a welcoming point of contact for participants and families by answering questions, sharing information, and helping resolve routine concerns.
- Assist with schedules, registrations, rosters, participant communication, supplies, equipment, space preparation, and other program logistics.
- Help lead and monitor activities to ensure experiences are safe, engaging, inclusive, age-appropriate, and aligned with YMCA standards.
- Support participant supervision, transitions, and engagement while maintaining appropriate staff-to-participant practices and program expectations.
- Build positive working relationships with participants, families, staff, volunteers, members, and community partners.
- Assist with coordinating and supporting staff and volunteers to promote consistent program delivery and a positive team environment.
- Maintain accurate program records and provide routine updates related to participation, incidents, supplies, schedules, and operational needs.
- Follow established safety, supervision, emergency, and incident-reporting procedures and administer first aid within the scope of training when needed.
- Set up, take down, and organize program spaces, equipment, and supplies while maintaining clean, safe, and welcoming environments.
- Identify day-to-day program needs and communicate challenges, opportunities, and recommended solutions to the appropriate leader.
- Participate in staff meetings, training, program planning, and continuous-improvement efforts across the Youth & Family department.
- Model excellent customer service by leading with empathy, listening actively, and fostering positive relationships with participants, families, members, staff, and guests.
- Lead by example the Y's mission, vision, and values with program participants, members, staff, and guests.
- Become an ambassador of the Y's work and culture by sharing who we are as an organization and brand.
- Complete other duties as assigned.
Requirements
- High school diploma or equivalent required.
- Experience working with children, families, or community members through programs, services, events, volunteer work, or other customer-facing environments.
- Strong organizational skills with the ability to manage multiple priorities, coordinate logistics, and maintain accurate records and communications.
- Ability to lead activities, engage participants, and create positive, welcoming, and inclusive experiences for children and families.
- Strong customer service, relationship-building, and communication skills with the ability to interact effectively with participants, families, staff, volunteers, and community partners.
- Knowledge of youth development, participant safety, and supervision practices, or the ability to quickly learn and apply YMCA standards and procedures.
- Experience supporting, mentoring, or coordinating the work of staff, volunteers, or peers is preferred.
- Current CPR/AED and First Aid certification, or the ability to obtain certification within the required timeframe.
- Ability to work a flexible schedule that may include mornings, evenings, weekends, holidays, and seasonal programming needs.
- Must be able to perform the essential functions of the position in a variety of work environments, including office, program, and community settings.
- This role may require standing, walking, bending, reaching, and lifting or moving materials and equipment up to 30 pounds.
- The ability to communicate effectively, work collaboratively with others, and respond appropriately in emergency situations is required.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
Skills
- Youth development
- Recreation
- Education
- Organizational skills
- Customer service
- Relationship-building
- Communication skills
- Participant safety
- Supervision practices
- CPR/AED
- First Aid
Education Level
- High school diploma or equivalent required.
- Additional education or training in youth development, recreation, education, or a related field is preferred.