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About the Role
As Head Nurse, you will hold a key role within the practice leadership team, responsible for ensuring the highest clinical nursing standards, driving team engagement and client satisfaction, and sharing joint responsibility for overall clinic performance. You will lead the day-to-day delivery of nursing standards in your clinic, shaping strategy and contributing clinical expertise. You will directly manage, develop, and support the RVNs, PCAs, and SVNs.
Responsibilities
- Implement all clinical practice protocols, maintaining the highest standards of nursing care
- Take an active part in clinical duties for approximately 80% of your working hours
- Lead team communications, ensuring all protocols and new guidance are shared and understood
- Lead, develop, and manage the nurse consult rota and delivery of nurse consultations
- Ensure accurate patient record keeping and that all patient care instructions are followed by the nursing team
- Implement and maintain RCVS Practice Standards Scheme and ISFM standards across the practice
- Use and promote VetSafe reporting to target training and maintain a no-blame learning culture
- Support nursing students by keeping your clinical coaching qualification current
- Make time for SVN practical skills development, including NPL and e-portfolio tasks on the rota
- Ensure SVNs have a clear development plan, with regular opportunities to ask questions and reflect on their progress
- Lead by example, always promoting the culture and ethos of Creature Comforts
- Develop direct reports through regular 1:1s and performance development reviews
- Ensure there is a clear induction and training for all new nursing team members
- Manage disciplinary, attendance, and performance matters within the nursing team fairly and professionally
- Foster a culture of respect, inclusion, and psychological safety that is open, honest, and no-blame
- Advocate for team wellbeing, identifying issues early and working with your line manager to resolve them
- Ensure membership remains a consistent focus for the nursing team, fully training and supporting them to deliver our messaging
- Work alongside the Practice Manager to achieve membership and client acquisition targets
- Understand the clinic P&L and the KPIs that drive financial performance
- Work within the allocated budget to deliver financial targets
- Oversee and support nursing team recruitment
- Efficiently discuss estimates with clients and provide coaching and support to the nursing team to ensure consistency and client satisfaction in this process
- Ensure all equipment is appropriately maintained and serviced
- Report and summarise critical incidents in line with the Practice Clinical Governance Policy
- Ensure GDPR compliance and confidentiality across all clinical and business information
- Be fully aware of all Health & Safety requirements and ensure the nursing team meets them
Requirements
- Registered Veterinary Nurse (RVN)
- At least 4 years of clinical nursing experience in veterinary practice
- Previous leadership experience, including direct line management
- Awareness of budgets and finances
- Knowledge of the RCVS code of conduct
- Confident using IT across clinical and practice management systems
- Excellent spoken and written communication
- Self-motivated and self-directed
- Strong time management
- Leadership and people management skills
- High emotional intelligence
- Project management skills
- Committed to continuous learning
- Integrity and honesty
- Able to multitask effectively
- A fair, kind and inclusive leadership style
- An entrepreneurial approach to growing the practice
- Experience in training, coaching or clinical mentoring
- Mental health first-aid qualification
- Certificate in a clinical area, such as emergency and critical care, anaesthesia, oncology or feline nursing
- Clinical coaching qualification
- Internal medicine or advanced nursing qualification
- Knowledge of performance management, Health & Safety, GDPR and VetSafe
- A logical, practical approach to problem solving
Skills
- Clinical nursing
- Team leadership
- People management
- Client communication
- Budget management
- IT proficiency
- Time management
- Emotional intelligence
- Project management
- Continuous learning
- Integrity
- Multitasking
- Problem solving
Location
- London
Work Type
- Full-time
Experience Level
- 4+ years clinical nursing experience
- Previous leadership experience
Education Level
- Registered Veterinary Nurse (RVN)
- Clinical coaching qualification
- Certificate in a clinical area
Benefits
- 210 hours' annual leave plus bank holidays
- Birthday off after one year's service
- Salary sacrifice pension scheme (5% employee, 3% employer contribution)
- £1,500 CPD allowance
- 5 days of dedicated study leave
- Access to healthcare incentive after one year of employment
- Genuine career progression opportunities
- Supportive, inclusive culture
- Regular team and company social events
- Eligibility for share options scheme after probationary period
- Employee Assistance Programme
- Mental Health First Aiders
- Free snacks and lunch in clinic
- Monthly peer recognition schemes
- Celebrating clinic milestones
About the Company
- Rebuilding the veterinary experience from the ground up, making access to care seamless, joyful, and genuinely personal for every pet and their owner.
- Clinics combine modern design with first-class clinical care, creating spaces that vet teams, clients, and pets genuinely want to be in.
- Purpose: healthier, happier pets and vets.
- Building the vet group of the future.
Equal Opportunity
- At Creature Comforts, we believe the best teams are built from diverse perspectives, backgrounds, and experiences.
- We are committed to creating an environment where everyone feels genuinely welcome, respected, and able to do their best work, and we actively encourage applications from candidates of all backgrounds.
- We do not discriminate on the grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.