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About the Role

As Clinical Director, you will be responsible for the overall performance of the clinic across clinical, financial, and people dimensions. You are an experienced veterinary surgeon and leader passionate about transforming veterinary care. You will have the autonomy to lead your clinic within our framework, supported by the wider Creature Comforts leadership team, and will directly manage, develop, and support the vet team, Head Nurse, and Practice Manager.

Responsibilities

Spend approximately 80% of your time in clinical practice, leading by example
Enable all team members to work to the full extent of their qualifications
Ensure the highest standards of clinical care across all patient interactions
Lead clinical governance, identifying performance issues and implementing improvement plans
Direct education and CPD within the team, committing to an evidence-based approach
Organise and implement clinical audit and quality improvement initiatives
Identify and develop new clinical opportunities for the practice
Ensure membership is a consistent focus across the clinical team
Direct relevant team members to achieve membership and client acquisition objectives
Develop and lead the local clinic strategy, overseeing HR, health & safety, marketing, and client care
Ensure client experience standards are consistently high: clear communication, empathetic care, and completed consent forms and estimates
Oversee client complaints, both clinical and non-clinical
Understand and manage the practice P&L, KPIs, and budget to drive financial performance
Understand and contribute to the practice's speed to financial sustainability
Ensure all work is correctly charged for and that the pricing system is understood by the team
Be the clinical figurehead of the clinic, leading the team by example
Directly manage the Veterinary Surgeons, Head Nurse, and Practice Manager through regular 1:1s and performance development reviews
Ensure effective cascade of information and regular, documented team meetings
Foster a culture of respect, inclusion, and psychological safety, including open use of VetSafe
Support team wellbeing: identify issues early, utilise mental health first-aid resources, and signpost to appropriate support
Advocate for Creature Comforts within the veterinary industry and local community
Ensure Health & Safety policy is understood and implemented across the clinic
Maintain compliance with RCVS standards and all relevant regulatory requirements
Ensure accurate record keeping and GDPR compliance across all clinical and administrative processes

Requirements

At least 8 years' post-qualification experience as a veterinary surgeon (MRCVS), with extensive small animal clinical experience
At least 3 years in a leadership role with direct line management responsibility
Proven experience of managing a P&L or budget
MRCVS registration

Skills

Excellent verbal and written communication
Strong time management and prioritisation
Leadership and people development
Financial literacy, including a good understanding of P&L
Good IT skills
Clinical standards, audit and governance
Team engagement and building a positive culture
Client care, including conflict and complaint resolution
Financial management, including KPIs and budgeting

Location

London

Work Type

Full-time

Experience Level

8+ years post-qualification veterinary surgeon experience
3+ years leadership experience

Education Level

MRCVS registration

Benefits

200 hours' annual leave plus bank holidays, and your birthday off after one year's service
Salary sacrifice pension scheme (5% employee, 3% employer contribution)
£1,500 CPD allowance and 5 days of dedicated study leave
Access to our healthcare incentive after one year of employment
Genuine career progression as we grow across London and beyond
A supportive, inclusive culture where your development is taken seriously
Regular team and company social events
Eligibility to participate in the Creature Comforts share options scheme (subject to terms)
Employee Assistance Programme and Mental Health First Aiders
Free snacks and lunch in clinic
Monthly peer recognition schemes
Celebrating clinic milestones

About the Company

We are rebuilding the veterinary experience from the ground up, making access to care seamless, joyful, and genuinely personal for every pet and their owner.
With beautifully designed clinics and purpose-built technology, we are transforming how veterinary care is accessed and delivered.
Our clinics combine modern design with first-class clinical care, creating spaces that vet teams, clients, and pets genuinely want to be in.
Our purpose is simple: healthier, happier pets and vets.
We believe in a model that benefits everyone: our clinical teams, our members, our local communities, and our investors.
We are building the vet group of the future.

Equal Opportunity

At Creature Comforts, we believe the best teams are built from diverse perspectives, backgrounds, and experiences.
We are committed to creating an environment where everyone feels genuinely welcome, respected, and able to do their best work, and we actively encourage applications from candidates of all backgrounds.
We do not discriminate on the grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.