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About the Role
We are seeking a Process Optimisation Lead to spearhead end-to-end process improvement initiatives within the Roadside division. This role involves collaborating with various teams to resolve complex business challenges and implement lasting improvements, ultimately enhancing member experience, frontline efficiency, operational performance, and cost-effectiveness.
Responsibilities
- Lead end-to-end process optimisation initiatives aligned with Roadside priorities and measurable business outcomes.
- Apply Lean Six Sigma, DMAIC and structured problem-solving techniques to define problems, identify root causes and develop practical solutions.
- Develop and analyse current-state and future-state process maps using BPMN standards.
- Facilitate cross-functional workshops to challenge existing ways of working and design improved processes.
- Use operational data and member and frontline insights to develop evidence-based recommendations.
- Partner with frontline, operations, digital, technology and enabling teams to implement sustainable improvements.
- Define success measures, track benefits and embed controls to ensure improvements are sustained.
- Coach teams in practical improvement tools and help strengthen continuous improvement capability across Roadside.
Requirements
- Demonstrated experience in process optimisation, continuous improvement, operational excellence or business improvement.
- Lean Six Sigma Green Belt or Black Belt certification, with practical experience applying Lean Six Sigma and DMAIC methodologies.
- Strong experience leading improvement initiatives from problem definition through to implementation and benefit realisation.
- Proven capability in BPMN process mapping, process redesign, root cause analysis and data-led problem-solving.
- Experience facilitating workshops and engaging cross-functional teams to develop and implement solutions.
- Strong stakeholder management and influencing skills, with the ability to drive outcomes without formal authority.
- Commercial and operational awareness, with the ability to balance member experience, benefits, costs, risks and operational impacts.
- A practical, collaborative and outcomes-focused approach, supported by strong communication, planning and organisational skills.
Skills
- Lean Six Sigma
- DMAIC
- BPMN process mapping
- Data-led insights
- Process optimisation
- Continuous improvement
- Operational excellence
- Business improvement
- Root cause analysis
- Process redesign
- Stakeholder management
- Influencing skills
- Communication
- Planning
- Organisational skills
Location
- Sydney
Work Type
- Hybrid
Experience Level
- Lead
Education Level
- Lean Six Sigma Green Belt or Black Belt certification
Benefits
- Progressive flexibility, leave and well-being benefits
- Travel discounts on accommodation at award-winning NRMA Holidays Parks & Resorts
- Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts
- Discounts on a range of NRMA personal insurance products
- Career growth, progression, and relocation opportunities within the NRMA Group
About the Company
- One of Australia's most trusted brands and proudly member owned.
- Focuses on people and community.
- Offers legendary Roadside assistance and operates electric vehicle charging networks.
- Owns and operates NRMA Parks and Resorts, My Fast Ferry & Fantasea Cruising.
- Aims to keep moving Australia forward.
Equal Opportunity
- We’re for inclusion, diversity and representing the members, guests, customers and communities we serve.
- Welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.