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About the Role
We’re building the next generation of design at Capgemini, working across complex ecosystems to shape strategy, inform design, and influence delivery. You will join the growing Digital Customer Experience (DCX) practice, seeking curious, collaborative, and ambitious individuals who thrive in ambiguity and can turn insight into action.
Responsibilities
- Evaluate existing services for usability, accessibility, and effectiveness.
- Partner with stakeholders to understand needs and co-create solutions.
- Apply the right research methods to uncover insights and evidence.
- Prototype and test ideas, working with specialists to make them real.
- Facilitate workshops that align stakeholders around a shared vision.
- Translate insights into tangible opportunities for business and user value.
Requirements
- Solid experience in service design, with a portfolio demonstrating research, service mapping, prototyping, delivery, and impact.
- Consulting or agency experience is a plus.
- Experience with government service standards and accessibility principles.
- Experience in GDS assessments is a plus.
- Strong skills in user-centred design methods, from research through to delivery.
- Confident in planning and conducting user research, prototyping, and synthesising insights into improvements.
- Ability to work in agile, fast-paced environments, collaborating across multidisciplinary and multi-vendor teams.
- Confidence in engaging with stakeholders — from facilitating workshops to influencing decisions with evidence.
- Must obtain Security Check (SC) clearance.
- Must have resided continuously within the United Kingdom for the last 5 years to obtain SC clearance.
- May be asked about citizenship for security reasons.
- Some posts are restricted to sole UK Nationals for security reasons.
Skills
- Service design
- Research
- Service mapping
- Prototyping
- Delivery
- User-centred design methods
- User research
- Workshop facilitation
- Stakeholder engagement
Location
- United Kingdom
Work Type
- Hybrid
- Flexible working arrangements
Experience Level
- Solid experience in service design
Benefits
- Positive work-life balance
- Countless training and development opportunities
- Access to 250,000 courses
- Numerous external certifications
About the Company
- Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value.
- We imagine the future of organisations and make it real with AI, technology and people.
- We have a strong heritage of nearly 60 years.
- We are a responsible and diverse group of 420,000 team members in more than 50 countries.
- We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.
- The Group reported 2024 global revenues of €22.1 billion.
Equal Opportunity
- Building an inclusive future is part of everyday life at Capgemini.
- We have built a representative and welcoming environment, for everyone.
- Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme.
- As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who declare they have a disability, and meet the minimum essential criteria for the role.