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About the Role
The Part Time Valet/Bellperson is an essential part of the Hotel Zoe guest experience, creating a warm and memorable welcome from the moment guests arrive. This position provides exceptional hospitality by greeting guests, assisting with luggage, safely parking and retrieving guest vehicles, and offering personalized service. The ideal candidate is proactive, attentive, and passionate about exceeding expectations by anticipating guest needs and ensuring every guest feels welcomed, valued, and appreciated.
Responsibilities
- Greet guests upon arrival with a warm, friendly, and professional demeanor.
- Assist guests with loading, unloading, transporting, and delivering luggage and personal belongings.
- Safely park and retrieve guest vehicles in the hotel garage, following all established procedures.
- Inspect vehicles for visible damage and promptly report any concerns or incidents to management.
- Escort guests to their rooms when requested, explain room features, and provide information about hotel amenities and services.
- Provide accurate information regarding hotel facilities, operating hours, local attractions, transportation options, restaurants, and activities.
- Respond promptly to guest requests, including delivering packages, amenities, and other items.
- Anticipate guest needs and provide attentive service to guests requiring additional assistance.
- Address guest concerns courteously and professionally, resolving issues or escalating to management.
- Protect guest belongings, maintain the security of vehicle keys and luggage, and follow all hotel safety and security procedures.
- Maintain a clean, organized, and professional bell desk.
- Ensure luggage carts, vehicle keys, and other necessary equipment are properly maintained.
- Communicate effectively with Front Office, Housekeeping, Valet, and other hotel departments.
- Complete required shift reports, document relevant guest interactions or incidents, and provide thorough pass-downs.
- Maintain a polished appearance, professional demeanor, and positive attitude.
Requirements
- Must possess a valid driver’s license and maintain a clean driving record.
- Proficient in operating both manual and automatic transmission vehicles.
- Previous hospitality, valet, bell services, or customer service experience preferred.
- A willingness to learn and a guest-first mindset are essential.
- Excellent verbal communication and interpersonal skills.
- Ability to interact professionally with guests and colleagues.
- Friendly, approachable, service-oriented attitude with a strong commitment to guest satisfaction.
- Strong organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
- Ability to anticipate guest needs, exercise sound judgment, and respond effectively to changing priorities.
- Basic knowledge of San Francisco attractions, dining, transportation, and local points of interest preferred.
- Ability to work collaboratively with multiple hotel departments.
- Flexibility to work varying shifts, including weekends and holidays, based on business needs.
- Ability to regularly stand, walk, bend, reach, and move throughout the shift.
- Ability to lift, carry, push, and pull luggage and other items weighing up to 50 pounds.
- Ability to safely maneuver luggage carts and assist guests with loading and unloading belongings.
- Ability to navigate hotel entrances, ramps, stairs, parking areas, and other property locations.
- Ability to work outdoors in varying weather conditions.
- Ability to safely enter, exit, park, and retrieve a variety of guest vehicles.
- Background check required for applicants working directly with at-risk populations.
Skills
- Guest Welcome & Service
- Luggage Assistance
- Valet Parking
- Guest Room Escort & Orientation
- Guest Information & Recommendations
- Guest Requests
- Personalized Hospitality
- Problem Resolution
- Safety & Security
- Bell Desk & Equipment Maintenance
- Team Communication
- Shift Reporting
- Professional Standards
- Verbal Communication
- Interpersonal Skills
- Organizational Skills
- Attention to Detail
- Prioritization
- Judgment
- Adaptability
Location
- Hotel Zoe
- San Francisco
Work Type
- Part-Time
- Full-Time
Experience Level
- Previous hospitality, valet, bell services, or customer service experience preferred
Education Level
- High school diploma or equivalent preferred
Salary/Compensations
- $22.53 per hour
Benefits
- HealthSelect- Limited Medical Plan
- HealthSelect- Accidental Death & Dismemberment
- HealthSelect- Dental Plan
- HealthSelect- Short Term Disability
- Sick Pay
- Paid Holidays
About the Company
- Inspired San Francisco experiences start at our Fisherman’s Wharf boutique hotel.
- Hotel Zoe is known for its unbeatable location, award-winning service, and outstanding cuisine, but it’s our whimsical spirit that really sets us apart.
- As part of the EOS Hospitality Group, we believe in Shared Accountability, Humility & Kindness, Creative Problem Solving, Collaboration & Community and Do Well and Do Good.
- Hotel Zoe offers competitive salaries and robust benefit plans.
Equal Opportunity
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
- Hotel Zoe is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws.