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About the Role

The Overnight Valet/Bellperson is essential to the Hotel Zoe guest experience, creating a warm and memorable welcome by assisting with luggage, safely parking and retrieving vehicles, and offering personalized service. This role anticipates guest needs, assists those with disabilities, and provides information about hotel amenities, ensuring every guest feels welcomed and valued.

Responsibilities

Greet guests upon arrival with a warm, friendly, and professional demeanor.
Assist guests with loading, unloading, transporting, and delivering luggage and personal belongings.
Safely park and retrieve guest vehicles in the hotel garage, following all safety and security procedures.
Inspect vehicles for visible damage and report any concerns or incidents to management.
Escort guests to their rooms when requested, explain room features, and provide information about hotel amenities and services.
Provide accurate information regarding hotel facilities, operating hours, local attractions, transportation options, restaurants, and activities.
Respond promptly to guest requests, including delivering packages and amenities, and coordinating transportation.
Anticipate guest needs and provide attentive service to guests requiring additional assistance.
Address guest concerns courteously and professionally, resolving issues or escalating to management.
Protect guest belongings, maintain the security of vehicle keys and luggage, and follow all hotel safety and security procedures.
Maintain a clean, organized, and professional bell desk.
Ensure luggage carts, vehicle keys, and other necessary equipment are properly maintained and accessible.
Communicate effectively with Front Office, Housekeeping, Valet, and other hotel departments.
Complete required shift reports, document guest interactions or incidents, and provide thorough pass-downs.
Maintain a polished appearance, professional demeanor, and positive attitude.

Requirements

Must possess a valid driver’s license and maintain a clean driving record.
Proficient in operating both manual and automatic transmission vehicles.
Previous hospitality, valet, bell services, or customer service experience preferred.
A willingness to learn and a guest-first mindset are essential.
Excellent verbal communication and interpersonal skills.
Ability to interact professionally with guests and colleagues.
Friendly, approachable, service-oriented attitude with a strong commitment to guest satisfaction.
Strong organizational skills, attention to detail, and ability to prioritize multiple tasks.
Ability to anticipate guest needs, exercise sound judgment, and respond effectively to changing priorities.
Basic knowledge of San Francisco attractions, dining, transportation, and local points of interest preferred.
Ability to work collaboratively with multiple hotel departments.
Flexibility to work varying shifts, including weekends and holidays.
Ability to regularly stand, walk, bend, reach, and move throughout the shift.
Ability to lift, carry, push, and pull items weighing up to 50 pounds.
Ability to safely maneuver luggage carts and assist guests with loading and unloading belongings.
Ability to navigate hotel entrances, ramps, stairs, parking areas, and other property locations.
Ability to work outdoors in varying weather conditions.
Ability to safely enter, exit, park, and retrieve a variety of guest vehicles.
Pursuant to the San Francisco Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered.

Skills

Verbal communication
Interpersonal skills
Organizational skills
Attention to detail
Prioritization
Judgment
Teamwork

Location

San Francisco

Work Type

Full-Time
Overnight

Experience Level

Preferred previous hospitality, valet, bell services, or customer service experience

Education Level

High school diploma or equivalent preferred

Salary/Compensations

$23.53 per hour

Benefits

Tiered Medical Plans- Cigna or Kaiser
Plans included Chiropractic & Acupuncture
Long Term Disability
Tiered PPO Dental Plans
Voluntary Supplemental Medical Plans
Vision
Paid Holidays
Employee Assistance Program
PTO and Sick Pay
Flexible Spending Account (FSA)
401K Matching Program
Life & AD&D Insurance
Pre-Tax Commuter and Parking Benefits

About the Company

Hotel Zoe is a boutique hotel known for its unbeatable location, award-winning service, and outstanding cuisine, with a whimsical spirit.
As part of the EOS Hospitality Group, we believe in Shared Accountability, Humility & Kindness, Creative Problem Solving, Collaboration & Community and Do Well and Do Good.
Hotel Zoe offers competitive salaries and robust benefit plans.

Equal Opportunity

Hotel Zoe is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws.
Hotel Zoe hiring policies require a background check for all applicants working directly with at-risk populations.