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About the Role
Greet and escort guests to rooms, inform guests of property amenities, and assist with transportation and luggage services. Provide a welcoming and professional experience for all guests.
Responsibilities
- Greet and escort guests to rooms.
- Open doors and assist guests/visitors entering and leaving property.
- Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities.
- Identify and explain room features to guests.
- Transport guest luggage to and from guest rooms and/or designated bell area.
- Assist with luggage storage and retrieval.
- Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
- Supply guests with directions.
- Arrange transportation for guests/visitors.
- Record advance transportation requests.
- Communicate parking procedures to guests/visitors.
- Follow all company policies and procedures.
- Report accidents, injuries, and unsafe work conditions to manager.
- Maintain awareness of undesirable persons on property premises.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Welcome and acknowledge all guests.
- Anticipate and address guests’ service needs.
- Assist individuals with disabilities.
- Thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others.
- Comply with quality assurance expectations and standards.
- Read and visually verify information in a variety of formats.
- Move at a speed required to respond to work situations.
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
- Move, lift, carry, push, pull, and place objects weighing in excess of 75 pounds with assistance.
- Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Perform other reasonable job duties as requested by Supervisors.
Requirements
- High school diploma or G.E.D. equivalent.
- No related work experience required.
- No supervisory experience required.
- No specific licenses or certifications required.
Skills
- Guest service
- Communication
- Professionalism
- Teamwork
- Problem-solving
Location
- Toronto
Work Type
- Full-time
Experience Level
- Entry-level
Education Level
- High school diploma or equivalent
About the Company
- Marriott International is dedicated to being an equal opportunity employer.
- Sheraton associates create a sense of belonging in more than 400 communities around the world.
- Sheraton invites, welcomes, and connects guests through engaging experiences and thoughtful service.
- Join Sheraton Hotels & Resorts, part of the Marriott International portfolio.
- Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Equal Opportunity
- Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
- We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
- We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
- Sheraton Centre Toronto Limited Partnership takes seriously its obligations under provincial human rights and accessibility legislation.
- We are happy to provide accommodations to job applicants needing assistance.