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About the Role

The Event Production Manager will act as the primary point of contact for the client during the planning process, liaising with on-site teams to ensure a seamless event experience. This role supports physical, hybrid, and virtual meetings, bringing the client's vision to life from start to finish.

Responsibilities

Plan and oversee meetings programs across physical, hybrid, and virtual products.
Communicate effectively with associates, clients, and all Convene departments.
Listen to, understand, and clarify concerns raised by associates and clients.
Serve as pre-sales support for the Sales team, advising on deadlines and requirements.
Work closely with the Sales Department to prepare room diagrams, photos, and facility insights.
Assist relationship managers in getting clients through the contract phase.
Develop event timelines and communicate pre-production deadlines.
Schedule and host kick-off calls with clients.
Serve as the primary point of contact for the client leading up to the event.
Prepare and distribute all room diagrams.
Work closely with the culinary and service team to finalize menus and timing.
Partner closely with AV Production to plan the client’s run of show and vision for physical and hybrid Studio Events.
Host client Run of Show Review with AV Production team and Event Operations Manager.
Partner closely and oversee the execution of tasks by the Event Operations Team.
Assign and manage event tasks in project management tools.
Follow up with the Event Operations Team to ensure tasks are completed to standard and on time.
Create and maintain detailed event documentation for each booking.
Create PEOs (Program Execution Orders), program diagrams, and invoices.
Support the Event Site Production team with the collection of livestream event platform details.
Manage client expectations on available features.
Work closely with Product and Design teams to help inform future platform enhancements.
Conduct pre-event and post-event debriefs for internal stakeholders.
Follow up with the client on any post-event deliverables.
Conduct weekly event meetings and regular PEO meetings.
Provide status updates to internal and external stakeholders on pre-production milestones.
Supervise the proper calculation of all program checks and ensure client approval and signatures.
Ensure the collection of all program balances.

Requirements

Must currently reside in the UK.
Must be able to work in the UK without sponsorship.
3+ years in a customer-facing role.
Prior experience in event planning and project management.
Comfort using web-based collaboration tools, including, but not limited to, Slack, Salesforce, SmartSheets, Google Suite.
Familiarity with SaaS, event platform/video/web conferencing a plus.
Strong business acumen.
Ability to stay calm under pressure.
Natural problem solver, focused on meeting customer needs.
Able to multitask.
Obsessed with customer satisfaction.

Skills

Event planning
Project management
Client communication
Verbal communication
Written communication
Active listening
Problem-solving
Multitasking
Customer service
AV Production coordination
Event documentation
Sales support
Menu finalization
Run of show planning
Task management
SaaS familiarity
Event platform familiarity
Video conferencing
Web conferencing

Location

London, UK

Work Type

Full-time

Experience Level

3+ years

Benefits

Health and Wellness
Private medical insurance
Subsidised eye care
Subsidised fitness membership
Employee Assistance Program
Time Off and Work-Life Balance
25 days annual leave plus bank holidays
Company sick pay
Financial Support and Benefits
Bonus scheme
Interest-free loan for rail season tickets & further education
Subsidised bicycle purchase through the Cycle to Work scheme
Professional Development and Recognition
Continuous professional and personal development support
Employee recognition and reward programs
Community and Impact
Opportunities to volunteer, donate, and participate in community give-back initiatives

About the Company

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together.
The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond.
Convene Rathbone is set to open in Spring 2027 as one of London’s most anticipated new Meetings & Events destinations.
The 54,000-square-foot venue at One Rathbone Square will combine Convene’s signature hospitality with industry-leading production capabilities.
The venue is purpose-built for immersive experiences, supporting conferences, brand showcases, receptions, and bespoke gatherings.
It brings together advanced production technology with exceptional event delivery and human connection.

Equal Opportunity

Convene is committed to building an inclusive and diverse workforce.
We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities, and perspectives.