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About the Role
As a member of our opening team, you will play a key role in shaping the culture, guest experience, and long-term success of one of London’s most exciting new event venues. The Conference & Events Manager will report directly to the Venue Manager.
Responsibilities
- Ensuring the success of all programs while maintaining a profitable operation and high-quality products and service levels.
- Sharing ideas to promote business, reduce employee turnover, maintain revenue and payroll budgets, and meet budgeted productivity while keeping quality consistently high.
- Supervising and setting up the culinary service quickly and efficiently for participants, ensuring it follows The Program Execution Order.
- Supervising the service team and support staff, including setup, utilities, maintenance, and security.
- Coordinating culinary service between the culinary team and service team.
- Keeping culinary informed of accurate counts.
- Reviewing menu/service with production and culinary teams.
- Enforcing all rules and regulations and ability to carry out all safety and emergency programs.
- Monitoring all beverage consumption.
- Following all health and safety regulations and ensuring sanitation and cleanliness of service areas.
- Managing opening and/or closing inspection duties.
- Maintaining service cleanliness in front and back of the site.
Requirements
- Minimum of 2 or more years of progressive experience in a conference center or a related field.
- Previous supervisory responsibility preferred.
- Strong knowledge of service standards and different service types.
- Knowledge of food and beverage preparation techniques, health department rules and regulations, liquor laws and regulations.
- Ability to interact with guests and/or associates in a courteous, empathetic, and discreet manner.
- Adherence to basic hygiene procedures and grooming standards.
- Flexible and long hours sometimes required.
- Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
- Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Ability to stand, sit, or walk for an extended period of time.
- Must currently reside in the UK.
- Must be able to work in the UK without sponsorship.
Skills
- Service standards
- Food and beverage preparation techniques
- Health department rules and regulations
- Liquor laws and regulations
- Ongoing training of service specialists
- Guest interaction
- Basic hygiene procedures
- Grooming standards
Location
- London
Work Type
- Full-time
- Onsite
Experience Level
- 2+ years of progressive experience
Benefits
- Private medical insurance
- Subsidised eye care
- Subsidised fitness membership
- Employee Assistance Program
- 25 days annual leave plus bank holidays
- Company sick pay
- An extra day's holiday for your birthday
- Bonus scheme
- Interest-free loan for rail season tickets & further education
- Subsidised bicycle purchase through Cycle to Work scheme
- Continuous professional and personal development support
- Employee recognition and reward programs
- Opportunities to volunteer, donate, and participate in community give-back initiatives
About the Company
- Convene Hospitality Group (CHG) is a global lifestyle hospitality company that designs and operates premium meeting, event, and flexible office spaces.
- We are the largest single provider of dedicated meeting and event venues in the U.S. and U.K. with a network of 38 locations across nine cities.
- The Convene portfolio of brands includes etc.venues, Club 75, and the “by Convene” label for bespoke locations in partnership with other organizations.
- With a combined 44 years of experience, Convene brands bring hospitality and lifestyle into traditional commercial real estate assets, partnering with the industry’s top landlords to deliver increased building value while also creating premium experiences for tenants.
- The company counts Ares and RXR Realty among its investors, and has been named one of America’s 100 Most Promising Companies by Forbes and a Best Workplace by Inc. magazine, Fortune magazine, and Built In.
- Learn more at https://convene.com/.