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About the Role
You will act as the primary advocate and trusted advisor for customers, driving business development and ensuring operational and service delivery excellence. You will leverage analytics and AI tools to anticipate customer needs, deliver innovative solutions, and streamline workflows for measurable business results. You will provide technical leadership and serve as a thought leader in software engineering and integration.
Responsibilities
- Act as the primary advocate and trusted advisor for customer.
- Drive business development and ensure operational and service delivery excellence.
- Lead strategic engagements and periodical business reviews to communicate KPIs and deliver actionable insights to customer leadership.
- Leverage analytics and AI tools to anticipate customer needs, deliver innovative solutions, and streamline workflows for measurable business results.
- Provide technical leadership within the team and across the technology domain.
- Serve as a thought leader in software engineering and integration.
- Coordinate across internal Cisco business units, including DevOps, service delivery, and product management, to ensure seamless operational alignment.
- Visit and work onsite at customer site in Dubai as needed to build relationships and provide immediate, hands-on support for strategic objectives.
Requirements
- Bachelor’s degree in Computer Science, Engineering, Business, or a related field, or equivalent practical experience.
- 6+ years of experience in customer success, technical support, or engineering within a high-tech, B2B environment.
- Demonstrated proficiency using case management and collaboration tools such as Salesforce and Jira.
- Proven technical expertise in LTE/5G networks, telecom protocols, and IoT solutions.
- Troubleshooting skills in Wireshark, Splunk, or SQL.
- Native proficiency in Arabic and professional fluency in English.
- Experience with analytics, cloud/SaaS solutions.
- Documented commitment to AI adoption and continuous learning.
- Experience acting as a trusted advisor to C-suite or high-level IT leadership.
- Proven track record of co-developing innovative solutions that directly impact business KPIs.
- Demonstrated success in identifying new use cases and driving solution adoption within complex enterprise environments.
- Experience facilitating cross-team communication and mentoring peers to foster a collaborative culture.
- Ability to translate complex technical concepts into strategic business recommendations.
Skills
- Customer Success
- Technical Support
- Engineering
- Salesforce
- Jira
- LTE/5G Networks
- Telecom Protocols
- IoT Solutions
- Wireshark
- Splunk
- SQL
- Analytics
- Cloud/SaaS Solutions
- AI Adoption
- Continuous Learning
- Business Development
- Service Delivery
- Software Engineering
- Integration
- DevOps
- Product Management
Location
- Dubai
Work Type
- Onsite
- Hybrid
Experience Level
- 6+ years
Education Level
- Bachelor's degree in Computer Science, Engineering, Business, or a related field, or equivalent practical experience.
About the Company
- Cisco is revolutionizing how data and infrastructure connect and protect organizations in the AI era.
- Cisco has been innovating for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds.
- Cisco's solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
- Cisco fosters a culture of experimentation and collaboration to create meaningful solutions.
- Cisco has a worldwide network of doers and experts, offering limitless opportunities for growth and development.
- Cisco employees collaborate with empathy to achieve significant global impact.