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About the Role
Accurately balances all hotel income and expenses for a 24-hour hotel operating period. Maintains the functional areas of guest registration, telephone operations, and guest reservations overnight to ensure guest satisfaction and maximize hotel profitability.
Responsibilities
- Resolves guest complaints to the satisfaction of the guest and responds promptly to any guest request for service.
- Balances all room revenue and room expenses, including room and tax charges for closing financial transactions.
- Answers hotel telephones courteously and efficiently and provides wake-up calls.
- Maintains a "can-do" and a “guests first” attitude.
- Operates the Point-of-Toast System, ProfitSword, ChoiceAdvantage PMS, and all front office operating systems.
- Follows Cambria Suites and Meyer Jabara Hotels operational policies and procedures, including cash and credit card handling, safety and security.
- Works as a team member to ensure each guest has an exceptional experience.
- Arrives at work on time according to the schedule.
- Adheres to established uniform guidelines.
- Attends scheduled training sessions and meetings and completes all mandatory training.
- Ensures the hotel is properly locked and secure during the night.
- Assists with any emergencies or irregularities that arise.
- Assists with other department duties within the hotel as directed.
Requirements
- Previous hospitality experience required.
- Previous supervisory experience preferred.
- Knowledge of accounting principles.
- Ability to work weekends and holidays.
- Ability to multi-task.
- Ability to stay awake during working hours overnight.
- Ability to lift, pull, or carry items weighing at least 50 pounds.
Skills
- Interpersonal communication skills
- Customer service orientation
- Attention to detail
- Well organized
- Good oral and written communication skills in English
- Bilingual skills a plus
- Computer aptitude, especially Microsoft Excel
- Mathematical skills (profit/loss concepts, percentages and variances)
Work Type
- Overnight
Education Level
- High School Diploma or equivalent