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About the Role
Maintains a safe and secure environment for guests and associates by patrolling and monitoring premises and personnel.
Responsibilities
- Secures premises and personnel by patrolling property and monitoring surveillance equipment.
- Inspects interior and exterior of the building, equipment, and access points, and permits entry.
- Prevents losses and damage by reporting irregularities and informing violators of policies.
- Maintains a positive and guest-focused attitude, resolving guest complaints and responding to service requests.
- Completes reports by recording observations, information, occurrences, and surveillance activities, and interviewing witnesses.
- Maintains the environment by monitoring and setting building and equipment controls.
- Ensures hotel stability and reputation by complying with legal requirements.
- Controls traffic by directing drivers and valets for guest vehicles.
- Obtains emergency assistance by sounding alarms.
- Performs Housekeeping and Maintenance duties when requested.
- Contributes to team effort by accomplishing related results as needed.
- Works as a member of the hotel team to ensure guest experiences exceed expectations.
- Arrives at work on time according to the schedule.
- Adheres to established uniform guidelines.
- Attends scheduled training sessions as required.
Requirements
- Minimum of 2 years of experience in security.
- Hotel or Retail experience is a plus.
Skills
- Surveillance, Judgment, Integrity, and Objectivity
- Problem-solving and multi-tasking
- Dealing with uncertainty
- Emotional control and calmness
- Safety management
- Professionalism
- Reporting
- Ability to read, write, and understand English
- Ability to carry and/or lift at least 50 pounds and push/pull approximately 200 pounds
Experience Level
- 2 years
Education Level
- High School Diploma or greater