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Tailor your resume to this Alterations Customer Service Representative role.
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About the Role
The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department, responsible for completing tasks that contribute to providing superior customer service and delivering an A+ customer experience.
Responsibilities
- Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person.
- Communicate clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
- Use all systems to manage the customer flow to deliver five-star customer experience.
- Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs.
- Provide an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star Customer Service.
- Proactively address customer concerns with confidence.
- Escalate and partner with leadership team when necessary.
- Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
- Promote all alterations services and personalization options.
- Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
- Maintain high dress code standards as required by the Dress Code policy.
- Greet and escort all alterations customers to and from alterations for appointments.
- Press, steam, and spot clean all merchandise.
- Follow quality control guidelines and inspect all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
- Build long-term relationships to meet and exceed customer satisfaction and loyalty.
- Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise.
- Support all cash wrap behaviors and processes transactions with accuracy to make sure every customer feels celebrated.
- Seek assistance from the Alterations Manager to address customer issues that s/he is not able to resolve.
- Maintain a clean and well-organized alterations room.
- Perform duties and tasks as assigned by store management.
Requirements
- Ability to stand, walk, and sit for extended periods of time.
- Ability to reach for tools and objects with hands and arms.
- Ability to climb stairs.
- Ability to stoop, kneel, crouch, or crawl.
- Ability to bend, twist and stand.
- Ability to move throughout the store.
- Ability to talk to and hear customers.
- Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls.
- Manual dexterity to sew and perform fittings to David’s Bridal standards, as needed.
- Ability to lift/and or move up to 10 pounds.
- Ability to see up close and at a distance, as well as use peripheral vision and depth perception.
- Ability to look at, read, and use a computer, electronic devices and phones for long periods of time.
Skills
- Problem solving
- Excellent phone skills
- Conflict resolution
- Computerized POS (Point of Sale) system
- Sewing
Location
- Remote
Work Type
- Part Time
- Weekends Only
Experience Level
- 1-2 years prior retail experience in an apparel or specialty store environment
Education Level
- High school diploma or equivalent degree
Salary/Compensations
- Competitive hourly pay rates
Benefits
- Generous Team Member discount
- Team bonus
- Dayforce Wallet – Get Paid Early!
- Vision Care
- Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
- 401K Program
- Discount for Identity Theft Protection
- Discounts for Home and Auto Insurance
- Discounts for Mobile
- Legal Benefits (MetLife Hyatt Legal Plans)
- Pet Insurance
About the Company
- At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit.
- Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!
- We make dreams happen—apply today!
Equal Opportunity
- Love wins when love is for Everyone!
- Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion.
- It is our goal to build a workforce that is as representative as the customers we serve.
- We vow to create a culture where all forms of diversity are celebrated and seen as valuable.
- David’s Bridal encourages applications from all qualified candidates.
- David’s Bridal has a great record of accommodating persons with disabilities.
- Contact Human Resources at humanresources@dbi.com or 610.943.6200 if you need accommodation at any stage of the application process or want more information on our accommodation policies.