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About the Role
As a Senior Systems Engineer, you will play a key role in our technical delivery team to drive technology programs, including Cloud implementation and support, desktop engineering escalation, and networking for a defined portfolio of clients. You will support client innovation using the latest technologies and solutions, adhering to standards and best practices in a rapidly evolving technology landscape, and play a critical role in our rapidly expanding global support network.
Responsibilities
- Provide advanced support of cloud infrastructures such as Microsoft 365/Azure (Azure AD, Exchange Online, SharePoint Online, OneDrive for Business, Teams, Intune)
- Collaborate with, and act as a tier 3 escalation point for Client Technology Management, Service Desk, Engineering, and other client support teams
- Implement and manage enterprise mail platform and security systems such as Microsoft Exchange or Exchange Online
- Act as a Technical Lead for migrations, implementations, relocations, etc
- Take ownership of complex technical challenges and provide long term fixes based on root cause analysis
- Document processes and procedures which explain system functionality or regular tasks to contribute to our internal knowledge base including architecture diagrams, runbooks, and standard operating procedures (SOP)
- Audit undocumented client environments and provide technical recommendations based on findings
- Apply best-practice configurations to client security platforms such as Azure Active Directory Conditional Access, DUO Multifactor Authentication (MFA) services
- Perform system maintenance tasks including software and operating system patching, software version upgrades, critical patch applications, and vulnerability remediation
- Provide advanced support of Active Directory such as Domain Controller upgrades, Group Policy creation, scheduled software deployments, network policy maintenance, and certificate management
- Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device/Mobile Application Management, Anti-Virus/Anti-Malware
Requirements
- Bachelor’s degree in an Information Technology related field, or a minimum of 6+ years comparable experience in a technology administration role
- Advanced knowledge of Microsoft Operating Systems such as Windows Server and Windows 10/11
- Advanced administration experience with Public Cloud platforms with focus in Microsoft 365 and Azure (Azure AD, Exchange Online, SharePoint Online, OneDrive for Business, Teams, Intune)
- Experience in administration of e-mail platforms and security integrations such as Exchange Online
- Experience in virtualization administration on platforms such as VMware vSphere and Hyper-V
- Proficient in incident response management during security events and high-priority escalations, as well as disaster recovery and business continuity activations
- English written and spoken language skills required
- Experience with Managed Service Providers (MSP) preferred
- Financial Services or Life Science industry experience a plus
Skills
- Microsoft 365/Azure
- Azure AD
- Exchange Online
- SharePoint Online
- OneDrive for Business
- Microsoft Teams
- Intune
- Microsoft Exchange
- VMware vSphere
- Hyper-V
- Windows Server
- Windows 10/11
- Remote Monitoring and Management (RMM)
- Mobile Device/Mobile Application Management
- Anti-Virus/Anti-Malware
- Azure Active Directory Conditional Access
- DUO Multifactor Authentication (MFA)
- Disaster Recovery
- Business Continuity
Location
- London area
Work Type
- Hybrid
Experience Level
- 6+ years comparable experience in a technology administration role
- Senior
Education Level
- Bachelor’s degree in an Information Technology related field
Benefits
- Competitive compensation package
About the Company
- ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe.
- ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses.
- More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.
- At ECI, we believe success is driven by passion and purpose.
- Our passion for technology is only surpassed by our commitment to empowering our employees around the world.
- ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other.
- In addition to working with an amazing team around the world, ECI offers a competitive compensation package and so much more!