Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Field Services Engineer role.
Rezi rewrites your resume against ECI's job description. Free.
Tailor your resume to this Field Services Engineer role.
Rezi rewrites your resume against ECI's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Field Services Engineer posting at ECI — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Field Services Engineer posting at ECI — free, in seconds.
About the Role
The Field Services Engineer is responsible for delivering first-class service, advice, and technical support to clients, ensuring the highest standards of customer service, efficiency, knowledge, and integrity. This includes daily support incidents, desktop and light server troubleshooting, and hardware/software installation, upgrades, and relocations. The candidate will interface with high-profile financial industry clients onsite and remotely, requiring exceptional presentation, communication, and professionalism.
Responsibilities
- Deliver first-class service, advice, and technical support to clients.
- Handle daily support incidents.
- Perform desktop and light server troubleshooting.
- Install, upgrade, and relocate hardware and software.
- Interface with high-profile financial industry clients onsite and remotely.
- Maintain the highest level of presentation, communication, and professionalism.
Requirements
- College diploma or University degree in Computer Science or equivalent field and/or related experience.
- 1-3 years of end-user support experience.
- Exceptional written and oral communication skills.
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning.
- Willingness to learn.
- Highly self-motivated and directed in a fast-paced team environment.
- Sharp attention to detail with proven analytical and problem-solving abilities.
- Effective time management for internal tasks and external vendors.
- Ability to work in an independent environment with moderate supervision.
- Ability to work under a moderate noise level.
- Overtime may be required to meet project deadlines (including late nights and weekends).
- Ability to travel for business and work beyond normal business hours when necessary.
- Ability to be flexible and successfully respond to multiple work pressures.
- Ability to sit for extended periods.
- Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and handle computer components.
- Ability to lift and transport moderately heavy objects, such as computers and peripherals.
Skills
- Deploying home networks including Cable/DSL/FIOS modems, firewalls, hardware and software VPN clients.
- Basic understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching and Firewalls.
- Reinstalling and troubleshooting operating systems and applications.
- Microsoft Windows 7/8/10, Microsoft Office 2010-2019.
- Android/iOS configuration, troubleshooting and potential integration with MDM solutions.
- Basic experience with public cloud technologies with an emphasis on Office 365.
- Familiarity with cyber-security concepts (Multi-Factor Authentication, Anti virus/Antimalware, Software Firewall, Web Filtering).
- Hardware troubleshooting (desktop/laptop, printer, mobile device).
- Performing patching and maintenance of systems.
- Financial industry experience (Hedge Funds Private Equity, FoF).
- Experience with Managed Service Providers.
- Experience with Market Data vendors like Bloomberg, Reuters, Factset.
- Experience with Microsoft Server 2008R2-2016.
- Basic knowledge of e-mail and spam troubleshooting.
- Understanding of IaaS, VDI and backup technologies.
- Experience with virtualization software such as VMWare vSphere or Hyper-V.
- Administering Active Directory Users/Exchange mailboxes.
- Technical certifications.
- Basic understanding of desktop imaging platforms.
Work Type
- Onsite
- Remote
Experience Level
- 1-3 years of end user support
Education Level
- College diploma or University degree in Computer Science or equivalent field
Benefits
- Competitive compensation package
About the Company
- ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe.
- ECI provides stability, security, and improved business performance, freeing clients from technology concerns.
- Over 1,000 customers worldwide with over $3 trillion of assets under management trust ECI.
- ECI believes success is driven by passion and purpose.
- ECI is committed to empowering its employees around the world.
- ECI is a leading provider in the financial industry of cloud and technical solutions.
- With over 25 years in business, ECI has upheld a reputation of developing top-tier industry technologists.
- ECI allows employees to work in fast-paced and dynamic environments.
- ECI focuses on a “promote from within” culture, allowing team members to grow personally and professionally.
- ECI’s culture is about connection - connection with clients, technology, and each other.
- ECI offers the opportunity to work with an amazing team around the world.