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About the Role

SkyWater is hiring a Senior Customer Quality Assurance Engineer to support wafer services in Austin, TX. This role serves as the primary Quality interface between SkyWater and its customers, ensuring product quality, reliability, and customer satisfaction throughout the manufacturing lifecycle. The position drives effective problem resolution, supports continuous improvement, and ensures compliance with customer, regulatory, and industry quality standards.

Responsibilities

Serve as the internal and external customer-facing quality representative, working with customers to address inquiries, requests, and quality concerns.
Build strong customer relationships through responsive communication, technical expertise, and timely issue resolution.
Support customer QBRs.
Lead customer-facing corrective action activities, including 8D responses, root cause investigations, and containment actions.
Ensure customer expectations and contractual quality requirements are consistently met.
Investigate and determine the source of potential defects related to wafer fabrication processes, technology transfers, product development, manufacturing excursions, or FARs.
Implement effective structured problem-solving techniques, 8D corrective and preventive actions (CAPA).
Utilize structured problem-solving methodologies, including 5-Why, Fishbone, FMEA, SPC, and DOE.
Work cross-functionally with manufacturing, process engineering, yield engineering, reliability, and operations teams to resolve customer-related issues.
Support nonconforming material review and disposition activities.
Participate in process change reviews and assess customer quality impacts.
Support transfer and development activities for customer processes within the fab.
Support and maintain compliance with quality management systems and standards: ISO 9001 and IATF 16949.
Participate in internal audits, customer audits, and external certification audits.
Maintain accountability for assigned procedures, quality documentation, and records.
Support risk management activities and implementation of quality system improvements.
Develop and communicate customer quality metrics, scorecards, trend analyses, and status reports.
Ensure top Pareto Analysis items of customer-facing metrics have activity to improve/reduce.
Lead cross-functional quality improvement initiatives.

Requirements

BS in a STEM discipline or equivalent combination of education, training, and experience.
5+ years of quality engineering, including customer quality experience.
Working knowledge of semiconductor wafer fabrication processes, preferably in a 200mm or 300mm fab environment.
Understanding of quality standards: ISO 9001, IATF 16949.
Experience with SPC, DOE, MSA, FMEA, CAPA, and statistical analysis methodologies.
Understanding of risk management principles and implementation of effective corrective actions.
Experience auditing manufacturing quality processes.
Proficiency with Microsoft Office and statistical/data analysis software such as JMP, Minitab, or equivalent.
U.S. Person Required: This position requires compliance with the International Traffic in Arms Regulations (ITAR). All accepted applicants must be U.S. Persons. ITAR defines a U.S. Person as U.S. citizen, U.S. Permanent Resident, Political Asylee, or Refugee.

Skills

Customer Quality Management
Problem Solving
Root Cause Analysis
8D
CAPA
5-Why
Fishbone
FMEA
SPC
DOE
Statistical Analysis
Quality Systems
Compliance
ISO 9001
IATF 16949
Risk Management
Reporting
Continuous Improvement
Microsoft Office
JMP
Minitab

Location

Austin, TX

Work Type

Full-time

Experience Level

Senior

Education Level

BS in a STEM discipline

Benefits

Competitive salary
Opportunity to participate in incentive plans
401k match
Life insurance
Opportunities to purchase SkyWater stock at a discounted rate
Benefit eligibility day one
Medical
Dental
Mental health benefits
Vision
Legal planning
Short- and long-term disability
Paid time off
Paid holidays
On-site cafeteria
Fitness facility
Self-serve market

About the Company

At SkyWater, our ingenuity helps improve lives around the world by manufacturing U.S. made semiconductors that are essential ingredients of modern life.
Working in our Minnesota headquarters, Florida, or Texas location — employees join together to improve the world.
Explore what’s possible. Joining our U.S. - based team means contributing to and learning about the commercialization of some of the most exciting technologies the world has ever seen.
We are turning “science fiction” into everyday reality through technologies such as superconducting, 3D integrated circuits or computer chips, carbon nanotubes, photonic logic devices, micro electro-mechanical systems and other emerging device topologies.
We manufacture products for aerospace and defense, medical, automotive, consumer and industrial markets.
Our customers include emerging leaders who rely on our intellectual property security and quality manufacturing services.
SkyWater’s values of Integrity, Excellence, Collaboration, Empowerment and Growth Mindset guide us to cultivate an empowered, learning environment.
We also invest in developing highly skilled, dedicated employees — and employees who are entering the workforce for the first time, from the military, and a variety of educational backgrounds.

Equal Opportunity

EOE, including disability/vets
SkyWater complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities unless doing so would cause an undue hardship.
Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability.
To request reasonable accommodations, to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at 952-851-5200 or Recruiting@SkyWatertechnology.com.
We will never ask applicants to pay fees, purchase equipment or gift cards, or provide financial information before a formal offer of employment has been accepted.
If you receive a suspicious communication claiming to represent our company, please verify its authenticity by contacting our recruitment team at recruiting@skywatertechnology.com before responding.