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About the Role

The Assistant General Manager (AGM) will assist the General Manager (GM) in overseeing all operational aspects of a development/asset, assuming partial operational control in the GM's absence. This role is critical in executing both short- and long-term initiatives and strategies across residential and retail components.

Responsibilities

Supports the GM with the implementation of regulatory compliance efforts and leasing coordinated efforts.
Oversees and implements site-specific operational policies and procedures to ensure maximum performance.
Supports and effectively manages on-site LIHTC and/or Section 8 administration and compliance.
Oversees payroll and paid time off for site-employees, and monitors staff overtime.
Oversight and follow-up on all violations issued by City, State and Federal agencies.
Procures all vendors, services and necessary materials transparently and in accordance with C&C policies and procedures.
Mitigation and aggregation of pre-acquisition Housing Quality Standards (HQS) violations.
Oversee implementation and effectuation of all resident A/R collections + legal arrears process.
Oversight of rent collection and resident arrears outreach follows guidelines issued by NYCHA, as applicable.
Work with counsel and other parties on tenant arrears, insurance matters and other legal issues as they arise.
Actively pursue tenant arrears and initiates non-payment proceedings.
Oversee BAEZ (mold survey & remediation) mitigation + reporting process as required by NYCHA reporting requirements.
Closely monitors, and supervises staff responsible for all trackers required by C&C management, NYCHA, government entities, partners, etc.
Oversees the coordination with Builders on construction and resident relocation, as applicable.
Historical tracking and monitoring of monthly resident outreach notifications, working closely social services, community affairs and community leader teams.
Responsible for preparing and submitting of NYCHA related reports no later than the 5th of each month.
Work closely with Development + L+M Builders teams as well as interface with related partners, stakeholders and ownerships groups.
Responsible for enacting and enforcing organizational initiatives/SOPs.
Closely monitors performance of their direct reports and coordinates with HR on progressive disciplinary measures.
Oversees incident reporting efforts – ensuring that all parties are engaged, and details are properly recorded.
Manages the violation process until completion.
Oversees and ensures that all CAM charges/allocations, multi-entity cost-sharing allocations, AR/AP, MOR variance explanations, operating and CAPEX budget-preparation are effectively handled.
Supports the leasing team on any/all renewal, lease termination and/or lease negotiations.
Liaise with Community Affairs to ensure resident feedback is incorporated into property operations.
Maintains full accountability and plays a direct leadership role in supervising agency-specific regular inspections (i.e. REAC, MOR, API, etc.).
Works closely and collaborate with Asset Management team as well as any/all partners, stakeholders, and co-developers to drive additional value and control expenditures.
Manages all CAPEX projects – working closely with AM, builder’s group and RM on bidding/leveling and execution of contract docs.
Manages retail/commercial operations pursuant to the lease agreements.
Manages the unit turnover process - include bid-leveling, estimating, and awarding process.
Strategizes and logistically coordinates (operationalize) major projects/initiatives and/or PILOT programs as trend-setters for the larger portfolio.
Engages and serves as direct point of contact for Agency Officials/Representatives (i.e., HPD, HCR, DCA, NHA, HMFA, ESDC, HUD, NYCHA etc.).
Coordinates BBRI, OCAF, MU2M efforts – at times, directly handling the submissions.
Conduct property inspections to verify work performed by maintenance staff and identify areas that may need additional attention.
Ensure that staff are trained in all required applications and other tools required to perform their duties.
Attend Tenant Association meetings as necessary.
Works closely with security team on security-related initiatives.

Requirements

Bachelor’s degree preferred or a combination of work experience, education and professional designations, certifications.
2+ years of experience in Property Management Operational role(s) with a college degree.
3+ years of experience in direct APM/AGM role at similar scale/scope properties without a college degree.
Proficient in Microsoft Office applications.
Proficiency in Yardi required.
Must have experience in residential housing (market-rate and/or affordable) and regulatory compliance.
Strong understanding of Building Finance and PM-specific Financial Reporting.
Strong understanding of Regulatory Compliance (Rent-Stabilization/Fair Housing/Section 8, etc.).
Building system knowledge required.
Must have project management experience.
Must possess exemplary customer service skills.
Must display ability to complete tasks/projects on-time.

Skills

Property Management
Regulatory Compliance
Leasing
LIHTC Administration
Section 8 Administration
Payroll Management
Vendor Procurement
Budget Management
Accounts Receivable
Tenant Relations
Project Management
Customer Service
Microsoft Office
Yardi

Location

New York Tri-state area

Work Type

Full-time

Experience Level

Mid-level

Education Level

Bachelor's Degree Preferred
Professional Designations/Certifications

Benefits

Competitive compensation
Tremendous potential with a growing residential real estate developer/builder organization

About the Company

C+C Apartment Management LLC is recognized as an industry leader in management and real estate operations.
Our team manages the day-to-day operations of over 23,000 residential dwelling units across approximately 400 multi-family buildings throughout the New York Tri-state area.
The C+C portfolio contains market rate, mixed market rate, affordable and full tax credit/affordable properties.
Our mission is to provide exceptional property management services that meet the diverse needs of our various constituents, including our residents, the local community, government and financing agencies, and the owners of the properties.
C+C offers a full breadth of management services to improve and enhance a property’s revenue, cost control measures, maintenance, financial reporting, and resident relations.

Equal Opportunity

C+C is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.