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About the Role

This position provides strategic leadership and day-to-day management of the operating rules, product standards, and governance processes that support Early Warning's products and services. The role partners closely with Product, Operations, Technology, Risk, Legal, Compliance, and other functional areas to develop, maintain, communicate, and enforce operating rules that enable scalable, secure, and compliant product offerings while supporting the company's business objectives. For new products and services, this role establishes the operating rules framework, governance model, and supporting documentation necessary to enable successful product launch and long-term network operations.

Responsibilities

Manage the development and ongoing maintenance of operating rules, product standards, and governance requirements to support new products, services, processing models, and strategic initiatives.
Partner with product development teams throughout the product development lifecycle to provide guidance on rules, standards, and governance requirements.
Lead engagement with other functional areas to ensure business, operational, regulatory, and customer requirements are incorporated into operating rules and product standards.
Identify industry and regulatory trends impacting the business and incorporate applicable changes into operating rules, standards, and governance processes.
Lead the development of operating rules governance frameworks, including approval processes, change management, decision forums, and supporting documentation.
Provide consulting and guidance on the interpretation and application of operating rules and product standards.
Ensure all operating rule and product standard changes are reviewed and approved according to established governance processes.
Manage the periodic publication of operating rules, rule change notifications, product standards, technical specifications, and related documentation.
Review and interpret documentation from third-party payment networks and industry organizations to identify required business and system updates.
Develop and maintain effective governance processes supporting rule development, change management, exception management, and customer communications.
Develop scalable operating models, documentation standards, and governance practices that support future growth of the operating rules function.
Support the company's commitment to risk management and protecting the integrity and confidentiality of systems and data.

Requirements

Candidates must independently possess the eligibility to work in the United States for any employer at the date of hire.
This position is ineligible for employment Visa sponsorship.
Bachelor’s degree in business, Finance, Operations, or other related fields.
Typically, 12+ years of progressive experience in financial services, payments, network operations, operating rules, product governance, compliance, or related roles.
Experience developing operating rules, governance frameworks, or product standards for payments, financial services, or technology platforms.
Direct experience developing and implementing network operating rules and equivalent payment-scheme rules.
Demonstrated experience building a new payment capability, rules framework, governance model, or operating structure from the ground up.
Strong understanding of payments, financial services, and product governance.
Highly effective verbal and written communication and presentation skills with all levels of the organization, as well as senior executives and customers.
Demonstrated leadership strength and the ability to build and lead a team.
Excellent analytical skills and strong attention to detail.
Strong interpersonal and collaborative skills to build partnerships and alliances internally and with external partners.
Proactive self-starter.
Organized with the ability to prioritize multiple tasks and achieve objectives in a fast-paced environment.
Unyielding commitment to the highest professional ethics.
Background and drug screen.

Skills

Payments
Financial services
Product governance
Operating rules development
Governance frameworks
Product standards development
Network operations
Compliance
Risk management
Communication skills
Analytical skills
Leadership

Location

Phoenix, AZ
Chicago, IL
Washington, DC
New York, NY
San Francisco, CA

Work Type

Hybrid
Full-time

Experience Level

12+ years of progressive experience

Education Level

Bachelor's degree
MBA or similar advanced degree (Preferred)

Salary/Compensations

$154,000 - $193,000 (Phoenix, AZ / Chicago, IL / Washington, DC)
$186,000 - $232,000 (New York, NY/ San Francisco, CA)

Benefits

Discretionary incentive plan
Competitive medical (PPO/HDHP), dental, and vision plans
Company contributions to Health Savings Account (HSA) or flexible spending accounts (FSA)
401(k) Retirement Plan with 100% Company Safe Harbor Match on first 6% deferral
Flexible Time Off for Exempt employees
Generous PTO for Non-Exempt employees
11 paid company holidays
Paid volunteer day
12 weeks of Paid Parental Leave
Maven Family Planning support

About the Company

Early Warning has powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze®, and more.
As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Equal Opportunity

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws.
The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.