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About the Role

Partner with strategic UK & Ireland public sector organizations to maximize the value of their Atlassian investments. Act as a trusted advisor to guide customers through digital transformations, cloud migrations, and modern work practices using Atlassian's solution portfolio.

Responsibilities

Build strategic trusted advisor relationships with senior civil servants, IT leaders, and transformation directors across UK & Ireland Public Sector accounts.
Champion cloud migration and digital transformation initiatives, guiding public sector customers through transitions to Atlassian Cloud.
Enable customers to leverage AI capabilities and the Teamwork Graph for knowledge unification, workflow automation, and data-driven decision-making.
Drive value realization and success planning through comprehensive Customer Success Plans and Executive Business Reviews (EBRs/QBRs).
Navigate public sector procurement, governance, and data/security standards to overcome adoption blockers and accelerate deployment.
Collaborate with Enterprise Sales, Solutions Engineering, Cloud Migration specialists, Product teams, and Atlassian Solution Partners to advocate for public sector needs.

Requirements

8+ years in Customer Success Management or a transferable customer-facing role (Technical Account Management, Advisory Consulting, Professional Services, Engagement Management) supporting complex strategic accounts.
3-5+ years working with, advising, or managing Public Sector organizations across Central/Local Government, NHS/Healthcare, Higher Education, or Irish public bodies.
Experience supporting strategic customers from major enterprise technology leaders.
Hands-on experience advising customers on digital transformation journeys and cloud migration scenarios.
Strong familiarity with public sector ways of working, government governance, data and security considerations, and public procurement cycles and frameworks.
Dedication to driving customer health, value realization, and long-term partnership without managing a direct sales quota.
Working understanding of enterprise collaboration tools and solutions.
Openness to AI-driven productivity.

Skills

Customer Success Management
Public Sector Advisory
Digital Transformation Guidance
Cloud Migration Strategy
Enterprise Portfolio Management
Government Governance Understanding
Data and Security Standards
Public Sector Procurement
Cross-functional Collaboration
AI Capabilities
Teamwork Graph
Enterprise Collaboration Tools

Location

United Kingdom

Work Type

Remote
Hybrid
Onsite

Experience Level

Principal
8+ years

Benefits

Health and wellbeing resources
Paid volunteer days

About the Company

Atlassian's mission is to unleash the potential of every team through software products designed for all types of work.
The company believes that unique contributions from all employees create success and fosters an inclusive environment.
Atlassian ensures products and culture incorporate diverse perspectives and experiences.
Identity verification, potentially including biometric data, is a condition of employment for fraud prevention.

Equal Opportunity

Atlassian never discriminates based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All information will be kept confidential according to EEO guidelines.
Accommodations or adjustments can be supported at any stage of the recruitment process.