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About the Role
The Director of Building Security provides oversight of the shelter’s security operational functions, supporting the efficient and satisfactory living and work environment of the facility.
Responsibilities
- Ensures the building is maintained in inspection ready conditions, clean, and in working order, and that clients live in a safe environment.
- Directly supervises security staff (Shift Supervisors and Safety Monitors) and Residential Aide/Food Service Workers.
- Establishes and communicates clear expectations and priorities for the department.
- Ensures development of direct reports by addressing staff training needs through training, coaching, and resources.
- Collaborates with the Maintenance Director on interviewing, hiring recommendations, performance evaluations, and providing ongoing feedback.
- Collaborates with the Maintenance Director in preparing staff for required credentialing (e.g., food handlers’ certification, CPR, F-02 and F-89).
- Monitors and directs security and Residential Aide/Food Service Worker staff to ensure compliance with program services.
- Meets regularly with staff to discuss issues, concerns, and ongoing program needs.
- Liaises with building ownership regarding building security.
- Reviews feedback from government authorities regarding identified deficiencies with building ownership to establish a plan of correction.
- Conducts coordinated client inspections to ensure a clean and safe environment.
- Reports offline units and ensures their expeditious reconciliation.
- Ensures maintenance cleans and prepares units for new clients within the prescribed timeframe.
- Oversees and trains staff in the Security Operations Department on DHS Client Assistance and Rehousing Systems (CARES) regarding incident reports, pending arrivals, discharges, and facility bed management.
- Maintains open and accurate communication with the DHS and HERO unit.
- Ensures Food Service Workers document food temperatures and the number of meals served and discarded daily.
- Ensures Security Operations staff respond to clients professionally and provide necessary support.
- Administers 24-hour crisis intervention protocols, encourages staff/client communication, responds to client needs, and ensures a safe and secure environment.
- Manages asset management and oversees the central storage facility.
- Ensures consistent communication of policies and procedures within the department.
- Conducts regularly scheduled meetings with Security Operations staff.
- Ensures all shifts are adequately covered with minimal overtime, notifying relevant directors of overtime requests.
- Ensures the facility is secured, access control is maintained, and alarms and security functions are operational.
- Engages with other department managers and supervisors for service delivery improvement through strategic planning.
- Attends and actively participates in required agency and program meetings.
- Maintains a good neighborly policy with stakeholders and community members.
- Attends OATH hearings as needed.
- Develops and implements structure and sound management systems for the department using SWOT analysis.
- Maintains a system for regular review and monitoring of policies, procedures, and practices.
- Monitors the department’s exposure to non-compliance matters and makes necessary adjustments.
- Reviews the department’s overall expenditures for sound fiscal management.
- Collaborates with the Maintenance Director in ensuring the delivery of DHS correspondence.
- Reviews and certifies the timely and accurate compilation of all Nightly Signature Rosters.
- Ensures the timely collection, preparation, and analysis of client and program information for reports and planning.
- Ensures critical file binders are updated regularly and contain all required documentation.
- Ensures client intake and discharge documentation are completed thoroughly and timely.
- Ensures data is entered into CARES and archived according to standards.
- Analyzes problems and prepares clear, concise written and oral reports.
- Approves requisitions.
Requirements
- Bachelor's degree and/or a minimum of five (5) years’ experience in Building Security and Operations.
- Four years' experience in Building Operations with hands-on management skills and direct experience in staff supervision.
- Valid New York State Driver’s License.
- F80 Certification.
- Proven contract/vendor relationship problem and resolution skills.
- Proficiency in Work Order Systems, New Security Management Systems, and Fire Safety Systems.
- Ability to conduct instructor training.
- Self-guided with minimal supervision.
- Outgoing team player.
- Goal-oriented.
- Project management skills.
- Excellent analytical, evaluative, and human service management skills.
- Excellent project and time management skills.
- Excellent presentation skills with the ability to prioritize assignments.
- Attention to detail and problem-solving skills.
- Strong organizational skills with ability to manage tasks efficiently.
- Excellent written and oral communication skills.
- Excellent supervisory and leadership skills.
- Must have excellent initiative.
- Ability to work well under pressure.
- Ability to be flexible and work both independently and as part of a team to complete complex projects in a fast-paced environment.
- Must be adept and comfortable with crisis management.
- High level of computer proficiency, specifically in Microsoft Office.
- Ability to learn new technologies and databases.
- May be required to work long hours and a varied schedule.
- Ability to travel throughout various locations in the New York City area.
- Lifting and moving objects weighing up to 30 pounds several times a week.
Skills
- Building Security
- Building Operations
- Staff Supervision
- Contract/Vendor Relationship Management
- Work Order Systems
- New Security Management Systems
- Fire Safety Systems
- Instructor Training
- Project Management
- Analytical Skills
- Evaluative Skills
- Human Service Management
- Time Management
- Presentation Skills
- Problem-Solving
- Organizational Skills
- Written Communication
- Oral Communication
- Supervisory Skills
- Leadership Skills
- Crisis Management
- Microsoft Office Proficiency
- New Technology Adoption
Location
- New York City area
Work Type
- Full-time
- 24/7 operation
Experience Level
- Director level
- 5 years experience in Building Security and Operations
- 4 years experience in Building Operations with management and supervision
Education Level
- Bachelor's degree
About the Company
- Children’s Rescue Fund is an Equal Opportunity Employer.
Equal Opportunity
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.