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About the Role
As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes, and transportation, Trane Technologies is committed to putting the planet first. We invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Responsibilities
- Provide leadership for all activities involving Service Repair, Upgrades/Enhancements, Service Agreements, and installation of new equipment lifetime of connectivity with customers.
- Manage P&L responsibility, provide monthly revenue forecasting, and drive service agreement base growth, repairs/installation/service turnkey growth by partnering with the acquisition team (sales).
- Control budgets, including expenses for fleet, uniforms, tools, and safety equipment.
- Mitigate risk in service agreements, service turnkey, and repairs work.
- Oversee the service coordination function to ensure efficient customer response, balanced technician training and skill levels, and leveraged district resources.
- Attract, coach, counsel, train, and develop all service employees, driving continuous improvement through performance management and technical training.
- Confirm margin expectations are met during sales and fulfillment activities.
- Maximize cash flow by ensuring timely invoice generation, managing expense budgets, and increasing service team utilization.
- Create and enforce standard service work processes.
- Improve transactional processes impacting customer experience and increase overall customer satisfaction.
- Ensure environmental, health, and safety compliance within the service team and provide necessary training.
- Travel to customer job sites, which may involve outdoor work or work in mechanical/equipment rooms, and exposure to variable weather conditions, moving mechanical parts, and heights.
Requirements
- 5+ years of experience in HVAC or a related field, technical systems, equipment, or skilled trades.
- 3+ years of experience managing and coaching large teams and organizing work schedules.
- Project management skills to oversee and drive successful project execution for startups and customer requests.
- Tech-savvy with expertise in Microsoft applications.
- Salesforce experience is considered an asset.
- Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations.
- Must pass additional drug screening for Safety Sensitive Role.
Skills
- Leadership
- Service Repair
- Upgrades/Enhancements
- Service Agreements
- Installation
- P&L Management
- Revenue Forecasting
- Budget Control
- Risk Mitigation
- Service Coordination
- Technician Recruitment
- Technician Training and Development
- Invoicing and Collections
- Customer Satisfaction
- Project Management
- Microsoft Applications
- Salesforce
- Environmental Compliance
- Health and Safety Compliance
- Customer Service
Location
- Field-based
- Latham, NY
- Delaware County, NY
- Greene County, NY
- Columbia County, NY
- Sullivan County, NY
- Ulster County, NY
- Dutchess County, NY
- Orange County, NY
- Putnam County, NY
Work Type
- Field-based
- Full-time
Experience Level
- Managerial
- Senior
Salary/Compensations
- $117,673.33 - $164,675.00
Benefits
- Health insurance
- Holistic wellness programs with generous incentives
- Family building benefits including fertility coverage and adoption/surrogacy assistance
- Paid time off (up to 15 vacation days, paid holidays, sick leave)
- Volunteer and parental leave options
- 401K match
- Educational and training opportunities
- Tuition assistance
- Student debt support
- Company vehicle provided
About the Company
- Trane Technologies is a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes, and transportation.
- Our businesses include Trane® and Thermo King.
- Sustainability is not just how we do business—it is our business.
Equal Opportunity
- We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.