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About the Role

The Technical Underwriting Manager provides technical leadership within the Risk Managed division, accountable for delivering financial performance and insurer performance targets through effective management of underwriting standards and technical performance. A key focus is designing and embedding a robust underwriting framework for products under delegated authority, ensuring the product suite remains valuable, competitive, and relevant.

Responsibilities

Lead and influence the technical performance of the business unit, driving delivery of P&L objectives through proactive performance management.
Identify emerging risks, trends, opportunities and challenges, responding with clear, actionable plans.
Develop and maintain underwriting frameworks, guidelines and rating structures.
Contribute to product development, innovation and continuous improvement of underwriting systems and processes.
Establish and maintain high standards of technical underwriting, professional conduct and ethical behaviour.
Work closely with Risk & Governance to allocate underwriting authorities and implement structured audit processes.
Support internal and external audit processes, including oversight of delegated authority arrangements.
Act as a key referral point for complex or high-value risks exceeding individual underwriting authorities.
Build and maintain strong relationships with key stakeholders including brokers, insurers and coverholders.
Lead, coach and develop underwriting teams, ensuring capability and succession.
Ensure adherence to service standards and effective handling of complaints.
Act as a role model for company values, professionalism and ethical conduct.
Ensure full compliance with all applicable legal, regulatory and governance requirements.

Requirements

Strong understanding of insurance principles and their application in complex underwriting scenarios.
Advanced knowledge of underwriting disciplines, pricing and rating methodologies.
Awareness of when specialist input is required for complex risks.
Good understanding of claims handling, reserving and its impact on loss ratio performance.
Strong knowledge of UK regulatory frameworks and legal considerations within insurance.
Proven underwriting leadership experience within a defined line of business.
Strong track record of delivering against financial targets and managing business performance.
Experience operating within delegated authority environments.
Demonstrated ability to embed robust processes and technical standards in line with compliance requirements.
Experience working in a matrix environment, collaborating across functions.
Strong market awareness with the ability to identify and capitalise on growth opportunities.
Strong analytical capability, with the ability to interpret KPIs and drive performance improvements.
Excellent communication skills, with the ability to influence and engage across all levels.
Strong organisational and leadership skills, with the ability to manage teams against deadlines and targets.
Effective negotiation and decision-making skills in complex scenarios.
Commercial acumen and financial awareness, including business planning and trading in a competitive market.
Proficient in Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
Awareness and practical understanding of how data and AI can enhance underwriting and product development.
Strong product knowledge across standard and complex risks.

Skills

Technical leadership
Financial performance management
Underwriting standards
Risk management
Product development
Process improvement
Stakeholder relationship management
Team leadership and development
Compliance management
Analytical skills
Communication skills
Organizational skills
Negotiation skills
Decision-making skills
Commercial acumen
Financial awareness
Microsoft Office proficiency
Data and AI understanding
Product knowledge

Location

Pen Underwriting locations

Work Type

Full-time

Experience Level

Proven underwriting leadership experience
Experience operating within delegated authority environments
Experience working in a matrix environment

Benefits

Competitive compensation
Comprehensive benefits programs designed to support your well-being
Career development opportunities and ongoing learning
A collaborative, people-first culture with accessible leadership
The opportunity to do meaningful work with global reach and local impact

About the Company

At Pen, we don’t just underwrite risk, we unlock possibility.
We’re a dynamic underwriting and distribution business backed by the strength of Gallagher and powered by a belief that every challenge has a solution.
With entrepreneurial energy, niche expertise, and a bold growth mindset, we’re transforming what it means to be an MGA in today’s insurance landscape.
At Pen, we champion innovation, value accountability, and thrive on building something better together.
If you’re looking to join a team that’s rewriting the future of underwriting, we’d love to hear from you.
At Gallagher, we believe supporting our colleagues goes far beyond the role itself.
At Gallagher, we are dedicated to building an inclusive and authentic workplace.

Equal Opportunity

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)