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About the Role
The Vice President of Business Development acts as a subject matter expert on client support, providing advanced client support to a large and critical book of business and guiding other account service professionals. This position requires independent judgment, a high level of expertise, and advanced skill in developing client strategies.
Responsibilities
- Leads meetings with clients, including meetings at client locations.
- Provides comprehensive client support and acts as the main client contact for the book of business.
- Offers proactive support on specific initiatives that deliver unique value through the execution of client-specific business plans, service timelines, and corporate communications.
- Effectively manages difficult client communications, including changes in terms, enrollment guidelines, risk assessment, and group size/details.
- Supports client retention by maintaining a positive relationship and image with the client.
- Negotiates and sells lines of insurance to clients to round out accounts as appropriate.
- May design enrollment options for clients as assigned and directed by Agency management.
- Owns all audit review and enrollment processes for the assigned book of business.
- Analyzes data to draft client service plans, stewardship reports, and other meaningful reports tailored to client needs and presentation circumstances.
- Manages and develops strong personal relationships with appropriate insurance carrier personnel.
- Is proficient in enrollment and program guidelines and can negotiate with providers as needed.
- Is fluent in the client's industry and current events that can modify program options as needed.
- Reviews changes in carrier offerings and policies and relays information to the larger service team.
- Mentors or formally directs the work of more junior team members, including Account Coordinators, Account Managers, and Senior Account Managers.
- Facilitates and collaborates with the account team on the agency's renewal strategy.
- Provides clients with tailored EB programs and reviews methods of handling risks.
- Identifies and explains gaps in the program.
- Works with the producer to write new business.
- Educates clients concerning the regulatory environment and assists clients with compliance issues as necessary.
Requirements
- Bachelor's degree with 3+ years client service and/or claims management experience OR High School degree/GED with 8+ years client service and/or claims management experience.
- Producer's License.
- Ability to travel up to 25% of the time.
- Proficiency in Microsoft Office.
- Appropriate licensing as required.
- Previous insurance knowledge and experience managing client relationships.
- Solid financial acumen.
- Proficient in using technology as a tool to maximize productivity and quality.
- Strong written and verbal communication skills.
- Comfortably engages others in consultative discussion.
- Effectively manages/balances multiple and sometimes competing priorities.
- Works in a self-directed manner.
Skills
- Client Support
- Account Management
- Insurance Expertise
- Leadership
- Client Strategy
- Microsoft Office Proficiency
- Written Communication
- Verbal Communication
- Consultative Discussion
Experience Level
- 3+ years client service and/or claims management experience
- 8+ years client service and/or claims management experience
Education Level
- Bachelor's degree
- High School degree/GED
Benefits
- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
About the Company
- At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.
- At EVHC, now a part of Gallagher, we’re changing the landscape of employer-based healthcare plans. Our customized health insurance plans save money, time, and headaches. With our partially self-funded plans, mid-market and mid-size organizations can finally be rid of the costs and complexities that come with traditional insurance–while still providing employees with exceptional coverage. To learn more about us, please visit https://www.evhc.com/.
Equal Opportunity
- Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)