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About the Role
Gallagher Bassett is seeking a highly experienced Technical Manager to support its General Insurance division, specifically the General Liability and Medical Negligence teams. This leadership role provides technical oversight and guidance on complex claims, ensuring consistency, accuracy, and compliance in coverage interpretation and decision-making. The role acts as a technical advisor, supporting claim resolution, strengthening governance, and improving outcomes while mitigating dispute risk and protecting financial integrity.
Responsibilities
- Interpret and analyze insurance policies to determine coverage, exclusions, and liability for complex claims.
- Provide expert technical advice to claims teams on policy interpretation, coverage positions, and dispute risk.
- Serve as the primary escalation point for complex coverage queries and technical referrals.
- Support claims teams in developing and negotiating settlement strategies.
- Ensure consistent and compliant application of policy language, relevant legislation, and scheme requirements.
- Build and maintain strong relationships with internal stakeholders, clients, and external partners.
- Identify trends, emerging risks, and coverage issues, providing recommendations to mitigate exposure.
- Contribute to continuous improvement initiatives to enhance claims quality, consistency, and efficiency.
- Coach and develop claims professionals to strengthen technical capability across the business.
Requirements
- Extensive experience in general insurance claims with strong technical expertise in coverage interpretation.
- In-depth knowledge of General Liability claims.
- Strong understanding of insurance policy wording, exclusions, endorsements, and relevant legislation.
- Proven ability to manage complex coverage issues and provide defensible recommendations.
- Excellent stakeholder management and communication skills.
- Experience coaching and developing technical capability within claims teams.
- Strong analytical and problem-solving skills with sound commercial judgment.
- Ability to manage competing priorities and complex workloads.
- Proficiency in Microsoft Office and claims management systems.
- Must have the right to live and work within Australia.
Skills
- Technical claims specialization
- General insurance expertise
- General Liability claims knowledge
- Coverage interpretation
- Policy analysis
- Dispute risk mitigation
- Stakeholder management
- Communication
- Analytical skills
- Problem-solving
- Commercial acumen
- Coaching and development
Location
- Australia
Work Type
- Work from Home
- Flexible work arrangements
- Hybrid work arrangements
Experience Level
- Highly experienced technical claims specialist
Salary/Compensations
- Attractive remuneration packaging
Benefits
- 4 weeks annual leave
- Up to 2 weeks additional purchased Lifestyle Leave
- Novated Leasing opportunities
- Two paid volunteer days annually
- Health Insurance Discounts with our Group Insurance Plan
- Employee Stock Purchase Program
- Paid parental leave
- Reproductive leave
- Birthday leave
- Flexible and hybrid work arrangements
- Mental Health and Wellbeing Support for yourself and immediate family members
- Employee Recognition Awards and Service Milestone Recognitions
- Peer Support Program
- Annual flu vaccinations
- Access to Reward Gateway – discount offers at over 350 retailers!
About the Company
- Gallagher Bassett helps clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives.
- The company fosters a culture that values teamwork, encourages curiosity, and celebrates the impact of work.
- Gallagher Bassett is committed to inclusion and diversity, embedding these values into the fabric of the organization.
- For over 95 years, Gallagher has led with a commitment to sustainability and supporting communities.
Equal Opportunity
- Gallagher Bassett is an equal opportunity employer and encourages applications from all backgrounds.
- Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination based on protected characteristics.
- Equal employment opportunity will be extended in all aspects of the employer-employee relationship.
- Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of its business.