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About the Role
We are seeking a Property Claims Consultant to lead by example and facilitate excellence in property claims handling with a dedicated focus on customer service. This role involves managing a portfolio of complex property claims, settling claims within guidelines, building external business relationships, and resolving complaints.
Responsibilities
- Manage a portfolio of complex property claims from end to end
- Settle claims within client service instructions, company guidelines and delegated authority whilst maintaining excellent customer service skills
- Build and develop external business relationships
- Achieve monthly productivity levels as designated by your Team Leader
- Resolve complaints in accordance with company guidelines
Requirements
- Minimum 2 + years Property Claims experience
- Excellent interpersonal, spoken and written communication skills
- PC literate – Database and Microsoft Office with outstanding organisational and time management skills
- A self-motivated individual with the ability to work autonomously
- Energy and flexibility to work with the Corporate team, and the desire to support projects identified as being critical to the long-term business plan
Skills
- Customer service
- Claims handling
- Interpersonal skills
- Spoken communication
- Written communication
- Database proficiency
- Microsoft Office proficiency
- Organizational skills
- Time management skills
- Self-motivation
- Autonomy
Location
- Sydney CBD
- Working From Home (WFH)
Work Type
- Permanent
- Full-time
- Hybrid
Experience Level
- Minimum 2+ years
Benefits
- Flexible work arrangements
- WFH
- Paid Parental Leave
- Excellent working environment
- Team support
- Rewarding opportunities
- Ongoing education and development
- Service recognition awards
- Employee assistance program
- Peer support program
- Corporate health insurance discounts
- Wellness programs
- Additional purchased leave
- Novated leases
- Gallagher Rewards Program
- Reproductive leave
- Birthday leave
- 4 weeks annual leave
- Up to 2 weeks additional purchased Lifestyle Leave
- Two paid volunteer days annually
- Health Insurance Discounts with our Group Insurance Plan
- Employee Stock Purchase Program
- Mental Health and Wellbeing Support
- Employee Recognition Awards
- Service Milestone Recognitions
- Annual flu vaccinations
- Access to Reward Gateway – discount offers at over 350 retailers!
About the Company
- Gallagher Bassett helps clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives.
- We are a team of fast-paced fixers, empathetic experts, and outcomes drivers.
- We are supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work.
- We are a team that shows up, stands together, and leads with purpose.
- Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
- Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities.
- We see inclusion as a conscious commitment and diversity as a vital strength.
Equal Opportunity
- Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply.
- As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace.
- We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.
- Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.
- Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.
- In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.