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About the Role
We are seeking motivated and customer-centric Operations Managers to lead our parking operations in various locations. This role focuses on delivering exceptional customer service, personnel management, location profit and loss analysis, revenue generation, direct marketing, event management, client management, business development, and team development. If you are a leader with a passion for ensuring the best customer experience and driving business success, we encourage you to apply.
Responsibilities
- Ensure an exceptional and seamless customer experience for every parker
- Recruit, train, and develop a high-performing team, providing leadership and mentorship
- Analyze financial data for assigned parking locations to make informed decisions regarding budgeting, pricing, and resource allocation
- Implement cost-control measures to maximize profitability
- Identify opportunities to increase revenue and implement strategies to achieve revenue goals
- Develop and execute marketing campaigns to attract new customers and retain existing ones
- Coordinate parking logistics for special events and venues, ensuring seamless operations during high-traffic periods
- Maintain excellent relationships with clients, addressing inquiries, and proactively addressing any concerns
- Identify new business opportunities and partnerships that can drive growth
- Expand the client base and explore additional revenue streams
- Foster a culture of professionalism, accountability, and teamwork
- Train and develop staff to provide exceptional customer service
Requirements
- Parking Operations Management Experience Required
- Proven experience in the parking management industry with a minimum of 5 years in a leadership role
- Strong focus on customer service and client satisfaction
- Proficient in location profit and loss analysis
- Demonstrated experience in revenue generation and direct marketing
- Client relationship management skills
- Business development and strategic thinking abilities
- Leadership and team-building skills
Skills
- Event management experience is a plus
Location
- New York and Surrounding Borough's
Work Type
- Full Time
- Onsite
Experience Level
- Minimum of 5 years in a leadership role
Education Level
- Bachelor's degree in Business Administration, Management, or a related field
Salary/Compensations
- $80,000 - $90,000 / year
Benefits
- Annual Discretionary Incentive plan
- 20 days of paid time off
- 8 paid holidays
- Medical, Dental, and Vision coverage
- Company paid basic life and Short-Term Disability insurance
- 401(k) Plan with generous employer match and immediate vesting
- Employee Assistance Program
- Parental and Caregiver Leave
About the Company
- Will be managing multiple valet and garage parking operations.
- Will be onsite at various locations throughout the week.