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About the Role
This role supports daily store operations, contributing to an environment that promotes authentic employee and customer experiences, guided by Indigo's culture and mission of adding joy. You will model Indigo's beliefs and connect customers to the brand through storytelling.
Responsibilities
- Support daily store operations with early morning or late evening start times.
- Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process merchandise.
- Utilize merchandising standards to create a visually appealing and stimulating store environment.
- Create a warm and welcoming atmosphere for customers.
- Add joy to customers' lives through interactions and product engagement.
- Leverage products to tell stories and connect with customers.
- Engage and connect with customers on the sales floor.
- Curate specific product collections for individual customers.
- Model Indigo's High Performance Characteristics.
- Seek information on new products, promotions, and programs.
- Contribute to a safe and healthy work environment for employees and customers.
- Respond to customer feedback in a timely manner.
- Hold self and others accountable for performance and behavior.
- Own self-development and provide continuous feedback to colleagues and leadership.
- Share ideas with leadership to improve employee and customer experiences.
Requirements
- Experience in specialty retail or a retail environment is preferred but not required.
- Adaptability, flexibility, and a willingness to learn new things and be exposed to all aspects of the store.
- Demonstrated commitment to creating an exceptional employee and customer experience.
- Ability to be mobile on the sales floor for extended periods.
- Ability to lift medium to large items, up to 40 pounds, using appropriate equipment and safety techniques.
- Availability to work a flexible schedule, including evenings, weekends, holidays, overnights, and early mornings.
- Bilingualism (French/English) is required for all positions in Québec; other languages are an asset.
Skills
- Storytelling
- Customer engagement
- Merchandising
- Inventory management
- Adaptability
- Flexibility
- Willingness to learn
- Communication
Location
- Québec
Work Type
- Seasonal
- Part-Time
- Fixed-term contract
Experience Level
- Entry level
Salary/Compensations
- up to CAD 17.95 - hourly
About the Company
- Indigo is a physical and digital space offering books, lifestyle products, and fostering creative connections.
- The company believes in the power of people and their stories, aiming to attract and nurture top talent.
- Indigo's mission is to inspire reading and enrich the lives of booklovers.
- Guiding Principles include hiring the best, customer centricity, data-driven decisions, value creation, human-centered and AI-enabled operations, and caring for each other, communities, and the environment.
Equal Opportunity
- Indigo uses AI tools responsibly and fairly in the hiring process, ensuring compliance with employment laws and preventing bias.
- Diversity, Equity, Inclusion, and Accessibility are core values at Indigo, integrated into training, policies, and hiring practices.
- Indigo welcomes applicants from all backgrounds and lived experiences, including BIPOC, 2SLGBTQIA+ community members, and persons with disabilities.
- Accommodation is available during the recruitment process upon request to Human Resources.