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About the Role
The Program Director is responsible for the day-to-day management of the program in accordance with regulatory, contractual requirements and organizational standards.
Responsibilities
- Monitors program effectiveness to ensure goals and targets are achieved.
- Manages multi-disciplinary teams and ensures integration of service delivery to families.
- Ensures program staff implement procedures and policies for quality service provision.
- Collaborates in the development of annual operating budgets, reviews monthly expense reports, and ensures program expenditures are within budgeted parameters.
- Ensures timely submission of billing reports and collaborates with the fiscal department to address billing inquiries and corrections.
- Reviews and approves purchase requisitions, ensuring compliance with organizational procurement procedures.
- Collaborates in ensuring facilities operate in compliance with relevant regulations.
- Collaborates in ensuring the program meets a 95% occupancy rate.
- Monitors unit work orders and complaints, ensuring timely responses from operations teams.
- Monitors and analyzes reports and dashboards to ensure the program meets annual goals supporting the organization's mission and vision.
- Monitors performance metrics and collaborates with staff to develop strategies for meeting targets.
- Leads the implementation of continuous quality improvement activities.
- Develops systems, processes, and tools to ensure programs meet or exceed governmental/funder standards.
- Conducts program audits to ensure compliance with organizational and government/funder standards.
- Collaborates in analyzing audit findings and establishing measures to improve service delivery and address deficiencies.
- Leads or participates in CQI projects and committees.
- Submits quality and timely reports to ensure compliance with reporting requirements.
- Hires, trains, coaches, and supports direct reports, providing ongoing performance feedback.
- Ensures staff receive required trainings for optimal performance and service delivery.
- Collaborates with Human Resources in addressing staff performance issues.
- Promotes collaboration and effective communication among staff and between departments.
- Establishes liaisons with community agencies for needed services.
- Participates in community meetings and serves as a liaison with community members and representatives.
Requirements
- Master’s Degree in Social Work from an accredited college/university.
- NYS licensure (LCSW or LMSW) required.
- Minimum of four years human services experience.
- At least two years of managerial and supervisory experience with demonstrated professional progression.
- Experience with multi-problem families and/or individuals is desirable.
- Proficient in MS Office, Outlook, Excel, PowerPoint, and Adobe.
- May be required to work long hours and a varied schedule.
- Requires traveling throughout various locations in the New York City area.
- Requires lifting and moving objects weighing up to 30 pounds several times a week.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Skills
- Excellent analytical skills
- Excellent evaluative skills
- Excellent human service management skills
- Excellent organizational skills
- Excellent supervisory skills
- Excellent oral communication skills
- Excellent written communication skills
- Strong interpersonal skills
Location
- New York City area
Work Type
- Full-time
Experience Level
- Minimum of four years human services experience
- At least two years of managerial and supervisory experience
Education Level
- Master’s Degree in Social Work
- NYS licensure (LCSW or LMSW)
About the Company
- Children’s Rescue Fund is an Equal Opportunity Employer.
Equal Opportunity
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.