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About the Role
The Front Desk Associate is responsible for greeting guests and members, processing transactions, and contributing to facility cleanliness. This role requires strong communication and customer service skills to build relationships and provide an exceptional experience.
Responsibilities
- Ensures the "Arch Amenities Group Experience" for members and guests by maintaining established standards.
- Adheres to facility and Arch Amenities Group policies.
- Reports any incident or accident to the Facility Manager.
- Submits all required paperwork and financial reporting.
- Develops and maintains accurate department maintenance procedures and checklists.
- Maintains a monthly inventory of supplies and/or products.
- Becomes knowledgeable about the facility and its amenities to effectively communicate with members and/or guests.
- Helps ensure the facility is only accessed by authorized individuals and remains safe and secure.
- Greets every guest with a smile and direct eye contact.
- Goes the extra mile for members and guests by offering assistance with reservations, directions, or contact information.
- Uses time efficiently by checking equipment, locker rooms, and inventory, and ensures proper coverage when leaving the area.
- Keeps the work area clear of clutter and personal effects.
- Informs co-worker(s) of pertinent information at the end of the shift and maintains staff communication books.
- Informs facility manager of any member, guest, or facility issues.
- Enrolls members and guests in programs and makes reservations for services.
- Receives payments for goods and services and properly accounts for money.
- Reconciles daily sales, deposits, and receipts.
- Assists staff with lifting and storing facility equipment, furniture, and products.
- Performs additional duties as assigned.
Requirements
- High school diploma required; college degree preferred.
- Customer service experience.
- Previous experience handling money.
- Excellent communication, customer service skills, and work ethic.
- Efficient, well-organized, and able to handle multiple duties simultaneously.
- Professional manner, discretion, and appearance.
- Excellent verbal and written skills.
- Energetic, enthusiastic, and motivational.
- Strong team player.
- Proficient in appropriate computer skills and office equipment.
- Ability to lift 25 lbs.
- Availability to work nights, weekends, and holidays.
- Ability to stand for long periods of time.
- Ability to stand, stoop, kneel, crouch, bend, walk, and talk.
- Regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms.
Skills
- Communication skills
- Customer service skills
- Work ethic
- Organizational skills
- Computer skills
- Office equipment proficiency
Location
- Various
Work Type
- Non-Exempt
Education Level
- High school diploma
- College degree preferred
About the Company
- Arch Amenities Group was formed through the strategic acquisition of preeminent providers of hospitality and wellness-led amenity management entities, bringing together trusted leadership and innovative solutions.
- Arch Amenities Group operates with the vision to help maximize the potential of space and the well-being of people through a full spectrum of amenity management and consulting services for commercial and residential properties.
- Services include spas, fitness centers, meetings and events spaces, private clubs and communities, pools and more.
- Mission: be a partner in creating and activating spaces, delivering exceptional wellness-centered experiences for customers through elevated service, innovative products and programming, and world class technology.
- The Arch in the name signifies the connections forged between individuals, spaces, and owners/operators to elevate amenities, experiences, engagement, utilization, and revenue.
Equal Opportunity
- Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
- Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities.
- Please let your recruiter know if you need accommodation at any point during the interview process.