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About the Role
Cambridge Security Seals seeks a personable, enthusiastic, and eager-to-learn Customer Care Specialist to join our team. This position involves customer interaction, support, and data handling, requiring strong communication and interpersonal skills. The role offers opportunities for growth within an expanding company.
Responsibilities
- Communicate regularly via phone and email with customers regarding custom product specifications.
- Track order fulfillment status and manage customer expectations.
- Coordinate functions to enhance the overall customer experience.
- Execute exceptional performance within a team environment.
- Contribute to the quality, success, and growth of the Customer Care department and the company.
- Enter orders and provide customer service, including query and complaint resolution.
- Develop proficiency in ERP and CRM systems, including Syspro and Hubspot.
- Understand customers and identify ways to serve them better.
- Provide customers with price quotations.
- Collaborate with other departments to ensure a seamless customer experience.
- Channel positive energy and attention to detail into daily achievements.
Requirements
- Responsible, accountable self-starter with energy, drive, and self-organization.
- Strong written and verbal communication and interpersonal skills.
- A minimum of 2 years experience in a similar position and environment (preferred but not required).
- Team player with an engaging and pleasant personality.
- Strong basic math skills.
- Microsoft Office proficiency (Word, Excel, Powerpoint).
- Ability to multi-task with discipline to follow through and self-management skills to prioritize.
Skills
- Customer interaction
- Customer support
- Data handling
- Verbal communication
- Written communication
- Interpersonal skills
- Order entry
- Query resolution
- Complaint resolution
- ERP systems
- CRM systems
- Price quotations
- Teamwork
- Basic math skills
- Microsoft Office
- Multi-tasking
- Prioritization
Location
- Pomona, New York
Work Type
- Full-time
- On-site
Experience Level
- 2 years experience in a similar position and environment (preferred but not required)
Salary/Compensations
- $19.00/hour plus an annual performance-based bonus
Benefits
- Participation in the company’s health plan (medical, dental, vision)
- 401K retirement plan
About the Company
- Cambridge Security Seals is an industry leader in the manufacturing and distribution of customized tamper-evident security seals.
- CSS is a leading American manufacturer of tamper-evident security seals and services an incredibly wide array of industries.
- We are a growing and ambitious team, and your work and contributions truly matter.
- At CSS, you are never a cog in a machine — you’ll be involved in real decisions, learn directly from experienced team members, and have the freedom to grow your role over time.
- CSS offers competitive compensation along with the opportunity to develop a broad range of skills, make a real impact, and grow as we grow.