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About the Role
API is seeking a seasoned professional to lead client delivery teams, ensuring client success by aligning Operations, Technology, Product, and Accounting. This role involves mentoring staff, fostering teamwork, and facilitating strategic initiatives.
Responsibilities
- Lead, grow, and manage Account Managers/Directors to ensure exemplary client performance.
- Oversee Operations and Sourcing teams for specific regions/clients.
- Partner with Technology, Product, and Accounting to prioritize and implement client requests.
- Develop and maintain strong relationships with clients at all levels.
- Manage multiple projects from concept to implementation.
- Develop and maintain strategic relationships with key client stakeholders.
- Provide organization, direction, and coordination for business reviews, savings matrices, and new client implementations.
- Develop team members through coaching, identifying growth areas, and managing the promotion process.
- Oversee client account management, ensuring retention, renewals, and identifying upselling/cross-selling opportunities.
- Provide guidance, goal setting, and performance feedback to team members.
- Provide executive oversight on all client projects, ensuring timelines, budgets, and expectations are met.
- Lead the coordination of business reviews, new client implementations, and savings matrices.
- Become knowledgeable in API technology platforms to align clients with appropriate software solutions.
- Provide regular updates to executive leadership on client portfolio performance, risks, and initiatives.
- Ensure consistent communication and synergy across all airline accounts.
- Lead weekly team meetings and one-on-one sessions with direct reports.
Requirements
- Ability to effectively manage workload in a fast-paced atmosphere.
- Solid judgment and leadership skills.
- Strong implementation and operations experience.
- Attention to detail and ability to produce high-quality work.
- Ability to positively represent API in customer-facing situations.
- Strong Microsoft Office computer skills, with emphasis on Excel.
- Exceptional verbal and written communication skills.
- Customer service and client relationship skills.
- Ability to work with and understand diverse cultures.
- An organized self-starter who can work proactively and independently.
- Able to multitask and work well under strict deadlines and in a fast-paced environment.
- Flexible schedule and limited travel availability needed based on business needs.
Skills
- Problem Solving/Analysis
- Building Relationships
- Business Acumen
- Strategic Thinking
- Results Driven
- Negotiation
- Leadership
- Customer Focus
- Managing Processes
- Market Knowledge
- Developing and Maintaining Budgets
- Technical Capacity
- Communication Proficiency
Location
- USA
- United Kingdom
- Spain
- Portugal
Work Type
- Full-time
- Office environment
- Travel up to 50%
Experience Level
- 10+ years of experience in Account Management, Client Services, or a similar function
- At least 5 years in a senior leadership role within the travel industry
- Experience working closely with hotels is a must
Education Level
- Bachelor's degree in Business, Management, or a related field required.
- MBA or equivalent advanced degree preferred.
Salary/Compensations
- USA – up to 150,000 USD
- United Kingdom – up to 130,000 GBP
- Spain – up to 127,000 EURO
- Portugal – up to 102,000 EURO
Benefits
- 401(k) with employer matching, where applicable based on location
- Paid Time Off
- Extended health insurance, LTD, life insurance, and Employee Assistance Program
- Access to company-sponsored volunteer and community engagement programs
- Recognition & rewards program
About the Company
- Accommodations Plus International (API) is a company seeking a Vice President of Client Delivery.
Equal Opportunity
- Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.
- Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.