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About the Role
Immigration Consultants are responsible for providing immigration services to a range of clients across primarily, but not exclusively, European jurisdictions. Day-to-day coaching and weekly reviews will be provided by Senior Consultants with managers and senior managers overseeing long term performance and training.
Responsibilities
- Manage a range of immigration matters in assigned countries for a specific portfolio of clients under moderate supervision.
- Liaise with third party vendors (TPV) and clients to ensure cases are on track.
- Draft emails to clients/stakeholders, with correspondence periodically reviewed by a Senior Consultant and/or Manager.
- Update stakeholders on milestones.
- Keep key clients up to date with developments in local immigration law/processes.
- Coordinate additional services with other internal teams (consular, documents etc) where applicable.
- Exercise judgement in identifying and escalating matters to line managers attention.
- Answer existing and prospective client queries, hosting consultation calls when applicable.
- Document review.
- Ad-hoc project work to streamline/improve processes.
- General administrative support including billing, case record updates, document review and tracking, monitoring/confirming upcoming expiries and ad hoc admin tasks.
Requirements
- Experience in Spanish immigration matters.
- Spanish language skills.
- A self-starter with excellent communication skills.
- Ability to manage your own time and caseload.
- Previous experience of managing a high volume of work in a fast-paced environment.
- Strong customer service skills.
- Previous customer facing experience.
- Previous case/project handling experience.
Skills
- Spanish language skills
- Communication skills
- Customer service skills
- Case handling
- Project handling
Location
- London, United Kingdom
- Sheffield, United Kingdom
Work Type
- Full-time
- Permanent
- Hybrid
Salary/Compensations
- Competitive Salary: We offer salaries that reflect your skills and experience
Benefits
- Comprehensive employee assistance programme
- Gym discounts
- Medical insurance
- Headspace membership
- Wellbeing platforms
- Discount platforms
- Cycle to work scheme
- Electric car lease scheme
- Season ticket loans
- Family support resources
- Life assurance
- Group income protection
- Workplace pension scheme including a 5% employer contribution
- 25 days annual leave, + bank holidays and 3 personal leave days
- Enhanced family leave policies
- Volunteering days
- Birthday leave
- Access to our e-learning platform
- Mentoring schemes
- Training bursaries (where applicable)
About the Company
- Fragomen is a global immigration services provider and pioneers shaping the future of mobility.
- We help individuals and businesses transcend borders, unlocking opportunities around the world.
- We combine deep expertise with innovative technology to craft solutions that simplify the immigration process and drive strategic success for our clients.
- We are proud of our team spirit and reflect this in the way we work.
- Our Responsible Business Practices prioritize Fragomen's social responsibility through a cohesive strategy covering Corporate Social Responsibility, Culture and Inclusion, Sustainability, Well-Being and Pro Bono.
- For more information, please visit our website – https://www.fragomen.com/about/responsible-business-practices.html.
Equal Opportunity
- Fragomen is committed to promoting equal opportunities for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.
- We are committed to fostering an inclusive and accessible workplace for all applicants and employees.
- If you require any specific accommodations or support during the interview process, please let us know, and we will consider what reasonable adjustments are possible to meet your needs.