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About the Role
As a Café Team Expert (CTE) at Barnes & Noble, you will be an integral leader for the café team, developing their knowledge to create a welcoming environment. You will identify and connect data to impact sales, trends, waste, and inventory, ensuring a profitable café. This role involves presenting business strategies and collaborating with the Store Manager to implement café action plans and achieve expected results.
Responsibilities
- Maintain reliable and punctual attendance for scheduled shifts.
- Fill scheduling gaps when able, demonstrating flexibility and responsiveness.
- Be positive and proactive in your approach to work, leading by example.
- Be supportive of the entire store team, demonstrating kindness, fairness, encouragement, and respect.
- Be cheerful and helpful with customers, going out of your way to assist them.
- Take initiative for personal development, be an enthusiastic learner, and use feedback to improve skills.
- Be an active listener and communicate messages clearly to support company initiatives and goals.
- Prioritize resources and barista support to keep the shift on track.
- Master the operational competencies of a Barnes & Noble Barista.
- Use mastered skills in drink making, creating and maintaining food and beverage presentation standards, and adjusting displays.
- Use strong visual merchandising skills to maintain counter and floor retail fixtures.
- Run an efficient and quick register while taking orders, coaching others on efficient order taking and speed of service.
- Use bookselling skills to support the bookfloor team willingly and effectively when available.
- Actively coach the team to follow loss prevention procedures and maintain a safe, secure bookstore.
- Manage inventory through effective food and beverage orders.
- Complete and submit accurate monthly inventory and waste logs on time.
- Use expert knowledge to make effective food and beverage recommendations to customers, acting as a role model.
- Review category sales, inventory quantities, and product waste reports, assessing and acting on information to maximize sales and profitability.
- Meet with the Store Manager regularly to review café sales performance, profitability, training, and opportunities.
- Use knowledge about café safety, hygiene, and sanitation guidelines and procedures to maintain all standards appropriately.
- Comply with all company policies and procedures.
Requirements
- Must enjoy being a barista.
- Requires physical activity including prolonged standing, repetitive bending, lifting, and walking.
- Ability to work in other stores if needed, collaboratively supporting the wider Cluster.
Skills
- Drink making
- Food and beverage presentation
- Visual merchandising
- Register operation
- Order taking
- Speed of service
- Bookselling
- Loss prevention
- Inventory management
- Waste log management
- Communication
- Active listening
- Problem-solving
- Customer service
Location
- New York, NY
Work Type
- Full-time
- Part-time
Experience Level
- Entry Level
- Depending on experience
Salary/Compensations
- $24.00 per hour starting rate
Benefits
- Employee Discount
- EAP
- Sick Pay
- Paid Time Off
- Paid Maternity and Parental Leave
- Company Paid Holidays
- Transit
- 401(k) with Company Match
- Comprehensive Health Benefits (Medical, Dental and Vision)
- Healthcare and Dependent Care Spending Accounts
- Healthcare Spending Account
- Disability Benefits
- Life Insurance
- Tuition Reimbursement
About the Company
- A Barnes & Noble bookstore is a gathering place for readers and the community.
Equal Opportunity
- As an Affirmative Action Employer, Barnes & Noble hires qualified people to perform the many tasks necessary for the success of our business and is committed to diversity in the workplace.
- Providing equal employment opportunity for all.
- All employment practices and decisions will be conducted without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression (including transgender status), hairstyle, height and/or weight, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other self-identified, perceived or actual characteristic protected by applicable federal, state, or local laws and ordinances.
- Please tell us if you require a reasonable accommodation to apply for a job or to perform your job.
- Contact (800) 799-5335.