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About the Role
David's Bridal is seeking strong leaders to build and retain high-performing teams, create a consistent environment of world-class customer service, and exceed sales plans. As a dynamic, attentive, and inspiring leader, you will master relationship building, acting as a mentor, leader, and coach to foster a climate of high performance and five-star customer service.
Responsibilities
- Leads and models a customer first culture across all roles.
- Holds the leadership team accountable for active floor management by assigning shifts, reviewing results, and providing feedback to maintain a five-star customer experience.
- Provides ongoing coaching and training to enhance individual selling skills, behaviors, and processes.
- Manages store payroll to ensure it does not exceed the monthly budget, accurately monitoring timesheets for all roles.
- Leads the store to achieve Total Monthly Income (TMI) Goals consistently by executing foundational excellence and performance-based leadership.
- Monitors inventory management, special orders, receiving processes, layaway, mark out of stock, repairs, and ensures first quality standards for all merchandise.
- Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs.
- Monitors individual team member performance and develops action plans for improvement through weekly performance discussions.
- Builds a strong bench and talent pipeline, ensuring the store is always staffed and fills open positions within 30 days.
- Performs other duties as assigned.
Requirements
- Four years prior retail management experience in an apparel or specialty store environment.
- Prior experience with a computerized POS system.
- Must not use real-time generative AI tools to compose or feed answers during live interviews.
Skills
- Relationship building
- Coaching
- Mentoring
- Sales goal achievement
- Performance management
- Talent pipeline development
- Customer service
- Inventory management
- Team leadership
Location
- Onsite
Work Type
- Full-time
Experience Level
- 4 years retail management experience
Education Level
- High School Diploma or degree
Benefits
- Comprehensive benefits package
- Rewarding Environment and Competitive Pay
- Generous Dream Maker Discount After First Pay Period
- Referral Incentive Program
- Dayforce Wallet – Get Paid Early!
- Health/Dental/Vision Insurance
- 401K Program
- Paid Vacation, Wellness Days & Holidays, including your Birthday off!
- Pet Benefits
About the Company
- David’s Bridal empowers customers and employees to stay true to their dreams and find the one, whether that means the event or the wedding dress that matches a personal style—or the career that is a perfect fit.
- Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!
Equal Opportunity
- Love wins when love is for Everyone!
- Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion.
- It is our goal to build a workforce that is as representative as the customers we serve.
- We vow to create a culture where all forms of diversity are celebrated and seen as valuable.
- David’s Bridal encourages applications from all qualified candidates.
- David’s Bridal has a great record of accommodating persons with disabilities.
- Contact Human Resources at humanresources@dbi.com or 610.943.5048 if you need accommodation at any stage of the application process or want more information on our accommodation policies.