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About the Role
The Product Liaison Director for Agentforce Life Sciences (AFLS) is dedicated to elevating the success of our customer software implementations. This role bridges the gap between product engineering and field execution, implementing best practices and tools that accelerate deployments while ensuring top-tier quality. You will act as the primary connection point among Salesforce Professional Services, SI Partners, customers, and internal Product teams, leveraging deep technical and industry expertise to drive innovation and streamline complex integrations.
Responsibilities
- Design, pilot, and scale AI-driven implementation playbooks and automation tools to streamline data and process transformations.
- Establish standardized methodologies using generative AI platforms to reduce manual effort during complex system integrations.
- Evaluate and continuously refine implementation tools based on direct feedback from field deployments.
- Create reusable implementation assets, reference architectures, and training modules to build capability across internal teams and SI Partner ecosystem.
- Serve as the primary subject matter expert, fostering collaboration between product engineering, field consultants, and customer implementation teams.
- Develop and deliver targeted technical enablement workshops and field guides to continuously upskill global teams.
- Lead technical discovery sessions to identify common requirements and integration needs across core commercial Life Sciences use cases.
- Partner closely with Product Management to prioritize feature enhancements based on implementation trends and high-impact customer needs.
- Publish solution blueprints and configuration best practices for recurring workflows to minimize the need for custom development.
- Consistently develop and deploy implementation accelerators and process improvements that measurably reduce time-to-value for customers.
- Lead regular internal and external enablement sessions to drive adoption of best practices.
- Drive continuous improvement in global Solution Design implementation assessment scores and support overall growth goals for the Life Sciences portfolio.
Requirements
- Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or related technical field, or equivalent practical experience.
- 10+ years of software implementation and integration experience within the Life Sciences industry.
- Demonstrated, focused expertise in designing and implementing Veeva Vault CRM solutions.
- Proven track record of developing scalable implementation methodologies, best practices, and technical tools that improve project outcomes.
- Applied experience using leading AI platforms (e.g., Claude, ChatGPT, Cursor) to develop software implementation tools, scripts, or operational accelerators.
- Experience managing, collaborating with, or leading offshore software development teams.
- Strong familiarity with the Salesforce platform and its broader integration ecosystem.
Skills
- AI-driven implementation
- Automation tools
- Generative AI platforms
- System integrations
- Salesforce platform
- Veeva Vault CRM
Location
- California
- New York
- Boston
- Chicago
- Seattle
- Washington DC
Work Type
- Full-time
Experience Level
- 10+ years
Education Level
- Bachelor's degree
Salary/Compensations
- $171,200 - $273,000
- $205,800 - $298,400
Benefits
- Time off programs
- Medical
- Dental
- Vision
- Mental health support
- Paid parental leave
- Life and disability insurance
- 401(k)
- Employee stock purchasing program
About the Company
- Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
- The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
- Agentforce is the future of AI, and you are the future of Salesforce.
Equal Opportunity
- Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
- Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
- Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
- The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.