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About the Role
As a Chef Operator, you will build and lead a team driven by culinary excellence in a scratch-based kitchen. You are a dynamic leader who loves to train, mentor, and develop teams into future leaders. You are an achiever with strong operational sense, driven by results and a strategic, systematic lens for business innovation. Staying organized, managing logistics, and thinking big picture in a fast-paced environment are key. You will effectively manage, delegate, and multitask, clearly communicate and uphold culinary standards, roll out new projects, and maintain DOH guidelines while inspiring your team. You are responsible for managing the entire restaurant operation, including front-of-house and back-of-house operations.
Responsibilities
- Be responsible for the entire restaurant operation, including PnL responsibilities such as food cost management, labor efficiency, guest experience and building top-line sales.
- Collaborate with the CDC on QA processes and convert guest feedback into actionable insights for the team.
- Manage new initiatives and scheduled launches within the restaurant while instilling an entrepreneurial spirit in your team.
- Monitor the operational flow of the restaurant, ensuring culinary and DOH standards/protocols are being followed and executed.
- Manage all problems with technology, systems and/or offsite ordering platforms.
- Be the face of hospitality by interacting with guests and delivery drivers, and training up concierge roles.
- Ensure that all employee relations conversations are properly documented and communicated to HR.
- Manage recruitment needs for your restaurant by proactively interviewing, hiring and onboarding new culinarians.
- Review & collaborate on people development plans with the Field Leadership team to build thoughtful succession plans.
- Communicate verbally and digitally on a daily basis across various systemic platforms and conduct Pre-shifts & Chef’s tables with your restaurant team.
- Strictly uphold Dig's anti-discrimination and anti-harassment policies.
Requirements
- 3 - 5 years minimum kitchen or operational restaurant management experience.
- A passion for real, good food and the leadership skills to operate a scratched base, every changing kitchen.
- The willingness to roll up your sleeves and pitch in whenever and wherever necessary.
- Demonstrated skills to motivate and develop a high-performing team.
- Discipline and desire to create systems and organization within fast changing environments.
- Excellent communication skills and an eye for detail.
- Strong computer skills, ability to navigate multiple digital ordering systems with ease.
- Ability to learn technological platforms and work systematically with them.
- Familiarity with restaurant costing and inventory software.
- Ability to perform physical requirements of the position (frequently lift up to 25 pounds and occasionally lift up to 50 pounds), with or without reasonable accommodations.
- Desire for professional improvement and the process of learning.
- Drive to network and build strong ties in your restaurant’s community.
- Ability to take many variables to find the best solution to a problem.
- Department of Health and/or ServSafe certification.
Skills
- Culinary Excellence
- Team Leadership
- Operations Management
- Training and Development
- Strategic Thinking
- Problem-Solving
- Communication
- Delegation
- Multitasking
- Upholding Standards
- Project Rollout
- DOH Guidelines
- Team Motivation
- Guest Interaction
- Technology Proficiency
- System Navigation
- Troubleshooting
- Recruitment
- Onboarding
- People Development
- Succession Planning
- Verbal Communication
- Digital Communication
- Pre-shifts
- Chef's Tables
- Anti-discrimination Policies
- Anti-harassment Policies
- PnL Management
- Food Cost Management
- Labor Efficiency
- Guest Experience
- Building Sales
- QA Processes
- Guest Feedback Analysis
- Initiative Management
- Entrepreneurial Spirit
- Operational Flow Monitoring
- Technology Management
- System Management
- Offsite Ordering Platforms
- Hospitality
- Employee Relations Documentation
- Performance Management
- GROW Model Conversations
- Community Networking
Work Type
- Full-time
Experience Level
- 3 - 5 years minimum kitchen or operational restaurant management experience
Education Level
- Department of Health and/or ServSafe certification
Salary/Compensations
- $80,000-85,000/year with annual increase + quarterly bonus with high growth potential
Benefits
- 16 weeks of Fully Paid Parental Leave (for primary and secondary caregivers)
- Health Insurance (Medical, Dental, and Vision)
- Paid Time Off
- 401K Program
- Phone Reimbursement
- Commuter Benefits
- Complimentary DIG Meals every day
- Short-Term Disability
About the Company
- Our Restaurants run using a traditional brigade system.
- DIG is determined to help support the next generation of farmers, cooks and chefs!
- To learn more about our mission and food please visit our website at: https://www.diginn.com/mission
- DIG believes in the power of a shared table to bring people together as we are committed to building a culturally inclusive team.
- Female, LGBTQ+, BIPOC, and diverse candidates are encouraged to apply.
Equal Opportunity
- Dig is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, age, ancestry, creed, color, religion, gender, sexual orientation, pregnancy, childbirth, breastfeeding or related condition, unemployment status, gender identity or expression, transgender status or gender dysphoria, marital status, domestic violence, sexual violence or stalking victim status, national origin, citizenship, disability, covered veteran and/or military status, genetic information or predisposing genetic characteristic, familial status as that term is described under the New York State Human Rights Law, caregiver or partnership status as those terms are defined under the New York City Human Rights Law (if you are employed in New York City) or other protected status or any other characteristic as protected under applicable federal, state and local law (“Protected Status”)