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About the Role
Ambassadors take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Ambassadors knows how to create and maintain the framework for the most memorable and unique guest experience.
Responsibilities
- Act with integrity, honesty and knowledge that promote the culture, values and philosophy of the Renaissance brand.
- Display dignity and respect of others at all times.
- Assist guests with check-in and check-out processes (verifying registration, address and credit information, balancing bank, posting charges).
- Go above and beyond to provide assistance, i.e., assist with luggage, coffee, directions, wake-up calls, future reservations, etc.
- Courteously and efficiently provide information for guest and visitor inquiries.
- Coordinate all guest requests for special arrangement of services.
- Inform guests of hotel services, features and room amenities.
- Answer hotel telephones courteously and efficiently following Renaissance standards.
- Follow Marriott operational policies and procedures, including those for cash and credit card handling, safety and security and all other policies, procedures and standards to ensure we can consistently exceed the guests’ expectations.
Requirements
- Customer service and cash handling experience is required
- Must have schedule flexibility for both AM/PM/Overnight shifts, weekends and holidays
- Must be able to multi-task
- Ability to learn quickly and work in a fast-paced position with guest interaction
- A true desire to satisfy the needs of others in a fast-paced environment
- Ability to lift, pull, and push moderate weight (maximum of 50 lbs)
- Must possess basic computer skills, i.e., Microsoft Word and Excel, Internet Explorer, etc.
- Must have a sense of humor.
- Must be self-confident.
Skills
- English
- Chinese Mandarin is a plus
- Microsoft Word
- Excel
- Internet Explorer
Location
- In person
Work Type
- Full-time
Education Level
- High school diploma or equivalent required
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Retirement plan
About the Company
- Meyer Jabara Hotels has distinguished itself as an employer of choice, attracting innovative and talented industry professionals who deliver exceptional results.
- Our Associates are encouraged to reach their fullest potential by delivering a differentiated experience to our guests and an exceptional bottom-line.
- At Meyer Jabara Hotels, we strive to build more than just a strong team — we build a meaningful culture.
- The J Quality is about the Three Js: JOY in celebrating everyday moments, JUMP in when there’s an opportunity to help, JOIN in with others to serve and succeed as one.
- The difference between being a good business and an amazing business can be found in the company's footprints made by giving back and serving others.
- Community relationships matter to the team at Meyer Jabara.