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Don't guess if your resume is good enough.
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About the Role
Operate the functional areas of guest registration, bell services, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability.
Responsibilities
- Operate guest services, including resolving guest complaints, responding to service requests, and managing reservations via the hotel's computer system.
- Answer hotel telephones courteously and efficiently.
- Maintain a "can-do" and "guests first" attitude.
- Collaborate with the hotel team to ensure exceptional guest experiences.
- Attend scheduled training sessions.
- Ensure adherence to guest and associate security and emergency procedures.
- Abide by established procedures for hotel accounting, credit control, financial transactions, and cash security.
Requirements
- Previous hotel Guest Service experience strongly encouraged.
- Willingness to work varied shifts including AM/PM/Overnight, weekends, and holidays.
- Strong command of the English language (speaking, reading, writing).
- Strong organizational skills.
- Ability to multi-task and work independently.
- Ability to stand for long periods.
- Excellent people skills, listening skills, and an energetic personality.
- Meet/exceed customer and team expectations with a desire to satisfy needs in a fast-paced environment.
- Basic computer skills (Microsoft Word, Excel, Internet Explorer).
- Cash handling experience strongly desired.
- Ability to lift, pull, or carry items weighing approximately 50 pounds.
Skills
- Interpersonal skills
- Computer aptitude
- Communication
- Organizational skills
- Customer service orientation
- Bilingual ability is a plus
Education Level
- High School Diploma or Equivalent