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About the Role

Leads the analysis, design, implementation, support, and continuous improvement of business systems and processes for Japan. The role combines senior business analysis and project leadership with operational application support, service coordination, and stakeholder management. It is accountable for driving business outcomes, enabling effective system adoption, and supporting reliable operations in a complex, matrixed, and regulated environment.

Responsibilities

Lead efforts to reengineer and optimize business processes and systems by assessing business needs and developing, proposing, and implementing technology solution options.
Act as a Subject Matter Expert for assigned Japan business processes, developing a strong understanding of operational workflows, business objectives, compliance requirements, and system capabilities.
Lead the identification, design, configuration, testing, validation, implementation, and support of information systems, integrations, features, and reporting that meet business process requirements.
Lead and manage system enhancements and small to medium-sized IT projects, including requirements definition, planning, stakeholder alignment, testing, deployment, adoption, and transition to support.
Work with stakeholders to develop ROI-based business cases, evaluate solution options, and prioritize enhancements and small projects based on business value, risk, compliance, and operational impact.
Develop clear business requirements, functional specifications, process documentation, and supporting design information for system implementations and changes.
Perform root cause analysis and lead troubleshooting of business systems, interfaces, configurations, and data integrity or accuracy issues, coordinating resolution across local, regional, and global teams.
Serve as a key liaison between Japan business process owners, Business Units, Functional Groups, regional and global IT teams, and external vendors to drive timely decisions, issue resolution, and delivery outcomes.
Enable super users and end users through training, knowledge transfer, documentation, and coaching to improve system proficiency, adoption, and business process automation and optimization.
Provide guidance, mentorship, and knowledge sharing to lower-level Business Systems Analysts and other team members, as appropriate.
Coordinate IT service intake, incident and request triage, application support, and continuous improvement activities for Japan business operations.
Provide onsite IT support at the warehouse on a periodic or as-needed basis, including hands-on assistance during incidents, system changes, deployments, testing, and other critical operational activities.
Support and coordinate troubleshooting of warehouse devices and peripherals, including label printers, barcode scanners, handheld devices, and related equipment.
Identify, integrate, and manage SaaS solutions and external vendors in alignment with enterprise architecture, security, quality, and support standards.
Perform other duties as assigned by Leadership.

Requirements

Bachelor's Degree in Computer Science or a related field with 6 years of relevant experience in a Business Systems Analyst role or related IT/business systems experience.
Master's Degree or equivalent in Computer Science or a related field with 4 years of relevant experience.
Strong ability to work effectively across different cultures and nationalities.
Strong analytical and logical problem-solving skills, with the ability to assess business and operational risks and drive issues to resolution.
Strong interpersonal, written, and verbal communication skills, including negotiation, relationship management, and the ability to influence stakeholders and drive achievement of objectives.
Strong organizational and project management skills, with experience managing small to medium-sized IT projects.
Demonstrated sound judgment, initiative, flexibility, attention to detail, and the ability to perform duties with minimal supervision in a rapidly changing environment.
Strong ability to develop, maintain, and communicate clear business, functional, process, and technical documentation.
Ability to mentor lower-level Business Systems Analysts and facilitate effective knowledge transfer.
Ability to manage multiple priorities while maintaining quality, compliance, and timely delivery.
Ability to adapt to new technologies and evolving business needs.
Ability to map, troubleshoot, integrate, and optimize interfaces across multiple systems.
Experience working in complex, matrixed, and global business environments.
Experience with FDA guidelines for Software Quality and Systems Validation required.
Experience with Good Manufacturing Practices and Good Documentation Practices (GxP) required.
Substantial understanding of enterprise information systems such as ERP, WMS, PLM, CRM, QMS, MES, APS, LIMS, and maintenance or calibration platforms.
Experience with JDE, SAP, Salesforce, or comparable enterprise platforms is preferred.
Experience identifying, integrating, and managing SaaS solutions and external vendors.
Proven proficiency in Microsoft Office applications.
Working proficiency in English for collaboration with regional and global IT teams.
Japanese fluency required.
Willingness and ability to provide onsite warehouse support and hands-on device assistance when business needs require.
Adhere to all company rules and requirements, including Environmental Health & Safety standards, and take appropriate measures to protect people, data, and the environment.

Skills

Business Systems Analysis
Project Leadership
Operational Application Support
Service Coordination
Stakeholder Management
Business Process Reengineering
System Optimization
Technology Solution Implementation
Subject Matter Expertise
Information Systems Design
System Configuration
System Testing
System Validation
System Integration
Reporting
IT Project Management
Requirements Definition
Stakeholder Alignment
Deployment
Adoption
Transition to Support
ROI Analysis
Business Case Development
Solution Evaluation
Prioritization
Business Requirements Development
Functional Specification Development
Process Documentation
Root Cause Analysis
Troubleshooting
Data Integrity
Data Accuracy
Liaison
Vendor Management
Training
Knowledge Transfer
Coaching
Mentorship
IT Service Intake
Incident Triage
Request Triage
Application Support
Continuous Improvement
Onsite IT Support
Warehouse Support
Device Troubleshooting
SaaS Integration
SaaS Management
ERP Systems
WMS Systems
PLM Systems
CRM Systems
QMS Systems
MES Systems
APS Systems
LIMS Systems
JDE
SAP
Salesforce
Microsoft Office Suite
English Proficiency
Japanese Fluency

Location

Japan

Work Type

Onsite
Hybrid

Experience Level

Senior
6 years relevant experience
4 years relevant experience

Education Level

Bachelor's Degree in Computer Science or related field
Master's Degree or equivalent in Computer Science or related field