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About the Role

This role provides Tier 1 technical support and ensures the smooth operation of computer systems and peripheral equipment across the firm. It is ideal for someone who enjoys hands-on work across a broad range of technology, from traditional desktop support to infrastructure and specialized equipment like 3D printers.

Responsibilities

Respond to helpdesk inquiries and resolve software/hardware issues.
Monitor system performance and report errors.
Set up and maintain employee equipment (adds, moves, changes).
Perform minor hardware/software repairs and maintain inventory records.
Diagnose technology issues through manuals and user interaction.
Refer major issues to vendors or managers.
Train users on hardware/software usage.
Recommend system improvements to supervisors.
Support IP phone systems (Tier 1) and mobile/peripheral devices (Tier 2).
Participate in after-hours and weekend helpdesk support.
Champion sustainable work practices and foster a green workplace culture.

Requirements

Advanced knowledge in PC components.
Intermediate understanding of Microsoft networking protocols.
Minimum of 2 years’ experience in IT support.
Experience with electronic helpdesk systems.
Exposure to scripting languages and telecommunications systems.
Familiarity with remote access technologies.
Proficiency in Microsoft Office.
Strong organizational skills and attention to detail.
Effective verbal and written communication on technical matters.

Skills

Microsoft networking protocols
Electronic helpdesk systems
Scripting languages
Telecommunications systems
Remote access technologies
Microsoft Office

Location

New York

Work Type

Full-time
In-office

Experience Level

2 years of experience in IT support

Education Level

Technical or Associate’s degree or equivalent education/experience
Microsoft and/or Cisco certifications preferred

Salary/Compensations

$65,000-$70,000 per year

Benefits

10 paid holidays (including 2 floating holidays)
Minimum of 4 weeks of paid time off with a cash out option
Comprehensive medical, dental, and vision coverage
Free mental wellness resources
Life and AD&D coverage
Short and long-term disability benefits
4 weeks of paid parental leave
Fertility coverage
Matching contributions to 401(K) plan
Financial support and study prep for licensure exams
CEU credit opportunities
Mentorship programs
Paid professional memberships

About the Company

HOK is a collective of future-forward thinkers and designers who are driven to face the critical challenges of our time.
We are dedicated to improving people's lives, serving our clients and healing the planet.
Together, we cultivate a culture of design excellence at the confluence of art and science, blending the power of creative expression with a clear sense of purpose.
HOK is a global design, architecture, engineering, and planning firm consistently recognized as a leader in innovation and impact.
Ranked the #1 A/E firm by Architectural Record.
Named one of TIME Magazine’s Most Influential Companies.
Recognized by Fast Company as one of the Most Innovative Companies.
At HOK, you'll be part of a collaborative and forward-thinking environment where technology is integral to design innovation.
HOK invests in its people and communities, supporting both personal and professional growth through every stage of life.

Equal Opportunity

HOK is an EEOE, including disability/vets.