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About the Role
Kennedy Jenks is seeking an experienced Client Service Manager in Northern California to strengthen client relationships, support growth, and guide high-quality service delivery. In this client-facing leadership role, you’ll work across client strategy, business development, team leadership, and project delivery.
Responsibilities
- Build client strategies that expand market presence, introduce services, identify opportunities, and support sales targets.
- Oversee projects to meet quality, profitability, client satisfaction, scope, schedule, and budget goals while identifying follow-on work.
- Coordinate client service teams, strengthen capabilities, and connect people to projects that support strong outcomes.
- Serve as a trusted advisor while leading presentations, proposals, and pursuit strategy with internal and external partners.
Requirements
- Ability to grow client relationships, lead accounts, recognize opportunities, and translate client needs into business development strategies.
- Sound engineering judgment with the ability to balance client expectations, technical input, team capacity, and business priorities.
- Strong writing, presentation, relationship-building, and collaboration skills with clients and internal teams.
- Ability to manage priorities, address project challenges, and support financial and operational goals.
- Proficiency with Microsoft Office products and familiarity with Client Relationship Management (CRM) tools.
- Collaborative, proactive, client-focused, and comfortable leading through competing priorities.
- Bachelor’s and/or Master’s degree in Engineering, Science, or related field; civil or environmental engineering preferred.
- 10+ years in water/wastewater infrastructure consulting, including business development, client service, and client account leadership.
- Knowledge of project delivery, financial performance, proposal development, and water/wastewater consulting practices.
- Professional Engineer (PE) license in California required.
- Ability to travel to project sites, client meetings, and Kennedy Jenks offices as needed.
Skills
- Client strategy
- Business development
- Team leadership
- Project delivery
- Microsoft Office products
- Client Relationship Management (CRM) tools
Location
- Northern California
Work Type
- Hybrid
Experience Level
- 10+ years
Education Level
- Bachelor's degree
- Master's degree
Salary/Compensations
- $165,000 - $250,000
Benefits
- Medical, dental, vision, life and disability insurance
- Health savings account
- 401(k)
- Bonus programs
- Tuition reimbursement
- Employee ownership opportunity
- Professional registration support
- Business travel assistance
- Competitive paid time off and holidays
- Employee assistance program
About the Company
- Founded in 1919, KJ has always looked to the future.
- With a talented team of professionals and a culture of continuous improvement, we deliver exceptional engineering and environmental consulting services today, with a focus on innovation and sustainability.
- Using new advanced analytics, technology, and tools, KJ improves designs, reduces risk, and finds better ways to deliver projects.
- KJ is at the forefront of developing sustainable solutions for clients, including green infrastructure design, strategies to reduce energy use and environmental impacts, and award-winning water reuse projects.
- We are known for our dedication to industry-leading client service and tailored solutions.
- As an employee-owned firm, Kennedy Jenks offers a unique company culture with a corporate commitment to maintaining a positive work/life experience with a flexible hybrid work environment.
- Kennedy Jenks provides competitive compensation that will vary based upon education, experience, qualifications, skills, licensure/certifications, seniority, and geographic location.
- We offer a full benefits package.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy and pregnancy-related conditions, sexual orientation, gender identity, national origin, age, marital status, disability, citizenship status, genetics, protected veteran status, or any other characteristics protected by applicable law.