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About the Role
The Order Fulfillment Team processes up to 200 orders daily, including pulling orders for home delivery, in-store pickup, and store replenishment. This role also involves working with the merchandising team, inventory control, and utilizing RF handheld devices for operations and inventory movement within a 15,000 sq. ft. Fulfillment Center.
Responsibilities
- Ensures that all work assignments are completed on time.
- Consistently arrives promptly to work the assigned schedule.
- Maintains proficiency, accuracy, pace, and safety in all tasks and roles in the Manhattan Fulfillment center, including picking, cutting, locating, consolidating, bundling, and expediting.
- Understands inventory management and its importance to support customer service and sales.
- Promotes an overall inventory culture and commitment to accuracy in stockroom and floor locations, as well as within individual orders.
- Provides professional, courteous phone coverage and support with good business judgment.
- Checks voicemail and email consistently, ensuring timely communication to customers.
- Engages with customers to solve their organizational challenges.
- Improves product knowledge and shares information with customers and the store team.
- Demonstrates enthusiastic and productive behavior with the fulfillment team to provide exceptional service and meet or exceed company goals.
- Supports all company initiatives, directives, campaigns, and special events in a timely manner.
- Responsible for supporting store sales goals in partnership with the store team each day.
- Maintains a safe working and shopping environment, ensuring the safety and security of employees, customers, and property.
- Responsible for maintaining discretion related to all confidential/sensitive company and customer information.
- Performs other requested tasks and duties.
Requirements
- College degree preferred.
- Retail experience and stockroom logistics experience a plus.
- Is committed to working scheduled hours and supports changing business needs.
- Computer skills.
- Ability to travel between Manhattan stores based on business needs.
- Possesses a solid understanding and working knowledge of each store system application and can apply them appropriately.
- Able to speak confidently and comfortably before groups of varying sizes and adapt delivery.
- Ability to communicate clearly and effectively in a professional manner at all levels within and outside the organization.
- Ability to work in a constant state of alertness and in a safe manner.
- Ability to quickly separate mission-critical tasks from lower priority tasks.
- Flexible, with a positive attitude and passion for knowledge.
- Effective time management and organizational skills with the ability to manage multiple projects.
- Detail-oriented with solid organizational and prioritization skills while working quickly and accurately under pressure.
- Makes effective decisions in the best interest of customers and the company.
- Ability to work within and exemplify The Container Store brand values.
- At least 18 years of age.
- The Container Store promotes a smoke-free, drug-free environment.
Skills
- Inventory management
- Customer service
- Communication
- Time management
- Organizational skills
- Decision making
Location
- Manhattan Fulfillment Center
Work Type
- Seasonal
- Full-time
Experience Level
- Entry Level
Education Level
- College degree preferred
Salary/Compensations
- $17.00 - $18.00 per hour
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) retirement savings plan
- Sick pay
- Paid Time Off (PTO)
- Basic life insurance
- Disability insurance options
- Accident insurance
- Critical illness insurance
- Hospital indemnity insurance
- Flexible spending accounts (FSAs)
- Parental leave policies
- Adoption and surrogacy assistance
- Fertility & maternity support program
- Paid holidays
- Gym membership discounts
- Qualified transportation benefits program
- Product discounts
- Service awards
- Retirement gifts
- Employee Resource and Affinity Groups
About the Company
- Established in 1978, The Container Store is the leading specialty retailer of storage and organization products in the United States.
- We provide creative, multifunctional, customizable storage and organization solutions that help customers save time, save space, and improve their quality of life.
- We foster a culture built around our Foundation Principles.
- We offer a fun and collaborative work environment where employees can learn, grow, and make a difference.
Equal Opportunity
- We are proud to be an Equal Opportunity Employer and comply with the Americans with Disabilities Act.