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About the Role
The Parts Specialist will provide a high level of service to all retail and installer customers, while also supporting store management in accomplishing assigned tasks. Bilingual candidates are encouraged to apply.
Responsibilities
- Follow and promote all company customer service programs.
- Greet retail and walk-in customers promptly and assist them in merchandise selection.
- Assist managers and/or installer service specialists in serving professional customers.
- Complete assigned company training relevant to the position.
- Provide excellent service to customers calling the store by answering calls according to company policy, accurately looking up parts and quoting prices, recommending premium and related items, and offering the Low-Price Guarantee.
- Accurately maintain and secure the cash drawer, accept cash/checks, make change, and process credit card transactions.
- Process exchanges and returns for credit in a friendly manner, in accordance with company policies.
- Address and resolve customer complaints in a friendly manner.
- Assist with daily image maker and planogram updates, including freight receiving, stocking shelves, fronting and facing, and cleaning.
- Perform various daily operational tasks, such as preparing new, core, and warranty merchandise returns for shipment, and assisting with monthly stock adjustments and inventory cycle counts.
- Operate brake lathe and other store test equipment after completing corresponding training and meeting company requirements.
- Perform various in-store services for customers (where state and local laws allow), such as installing wipers, testing and charging batteries, testing charging systems, scanning vehicle trouble codes, and replacing headlight capsules.
- Occasionally drive a delivery vehicle to make deliveries when business needs dictate.
- Perform all other duties as assigned.
Requirements
- Ability to quickly match alphanumeric sequences.
- Ability to provide outstanding, friendly, and professional customer service.
- Must be able to multitask, handling customers on the phone and in the store simultaneously.
- Driving record must meet company mandated driving eligibility requirements.
Skills
- Customer service
- Multitasking
- Cash handling
- Inventory management
- Brake lathe operation
- In-store services (e.g., wiper installation, battery testing/charging, charging system testing, code scanning, headlight replacement)
- Delivery driving
- Automotive parts knowledge
- Cataloging
- Weatherly index system
- Automotive sales or service
- ASE certification
- Multilingual fluency (Spanish highly desired)
Work Type
- Full-time
Salary/Compensations
- $18.15 - $25.00 per hour
Benefits
- Competitive Wages
- Paid Time Off
- Stock Purchase Plan
- 401k with Employer Contributions Starting Day One
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Optional Flexible Spending Account (FSA)
- Team Member Health/Wellbeing Programs
- Tuition Educational Assistance Programs
- Opportunities for Career Growth
About the Company
- O’Reilly Auto Parts has a proven track record of growth and stability.
- O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging career growth along with the organization.
Equal Opportunity
- O’Reilly Auto Parts is an equal opportunity employer.
- The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
- Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act.
- If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option 1, and provide your requested accommodation, and position details.