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About the Role

Experience the excitement of a rewarding career as an Assistant Restaurant Manager at Clark-Lumberg Associates, a Tim Hortons franchisee in Western New York. This role involves managing restaurant operations, overseeing team members, facilities, and equipment to ensure high standards are met. You will empower and lead your team, ensuring exceptional guest experiences in a respectful and communicative environment.

Responsibilities

Lead by example in demonstrating and reinforcing positive customer service behaviors.
Respond to customer service complaints, resolving problems, and turning negative situations into positive ones.
Assist in scheduling staff to maintain high Tim Hortons standards throughout the day.
Conduct regular store walk-throughs to gain the customer's perspective and ensure an exceptional customer experience.
Be flexible on the floor to troubleshoot and address any issues as needed.
Pre-screen, interview, hire and promote high-quality employees to fill various openings.
Support the restaurant's training program and ensure employees have the necessary tools and support.
Supervise and manage performance of employees, ensuring alignment with company policies and taking corrective action when necessary.
Motivate and meet with employees regularly to ensure company goals and objectives are met.
Stay updated on health and safety regulations and employment legislation.
Provide ongoing performance feedback.
Follow progressive discipline steps when necessary, consulting with the District Supervisor and Human Resources before terminating any employee.
Ensure proper merchandising of products and maintain sufficient inventory levels.
Promote the principles of REV standards and implement staff incentives for improved performance.
Evaluate and focus on areas requiring greater performance from employees.
Maintain a productive and safe work environment, following all company operating, food safety, security, health and safety, and employment standards.
Manage inventory levels and ensure proper yields from all products.
Monitor food flow and equipment maintenance to serve safe food to customers.
Complete reports, weekly ordering, inventory, and analyze key performance indicators.
Stay informed of new information through available resources.
Monitor and promptly respond to company email messages.

Requirements

High school diploma or GED (must be at least 18 years of age)
Minimum of 12 months previous food service management experience
ServSafe Manager Certified
Strong problem-solving, organization, and time management skills
Excellent knowledge of Tim Hortons products and procedures
Action and results-oriented mindset
Strong interpersonal skills, including motivating, delegation, conflict management, respect for others, and active listening
Excellent communication skills (written, verbal, composure)
Possess a valid driver's license and car insurance
Willingness to travel and work at any of our Tim Hortons locations
Work is performed in busy restaurant environment with frequent interruptions and tasks.
Stand for prolonged periods of time.
Stoop, bend, kneel, crouch, reach, and twist.
Lift, carry, push, and/or pull light to moderate amounts of weight from <5 - 50 lbs.
Operate office equipment and cash register system requiring repetitive hand movement and fine coordination including use of a computer keyboard and electronic devices.
Occasional exposure to cold/freezing below temperatures and high heat temperatures.
Verbally communicate to exchange information.
See in the normal visual range with or without correction.
Hear in the normal audio range with or without correction.
Regular and predictable attendance is an essential function of this job.
Open availability is required, which includes weekdays, weekends, and holidays.
Involves working a minimum of 5, 10-hour shifts.

Skills

Problem-solving
Organization
Time management
Tim Hortons products and procedures
Interpersonal skills
Motivation
Delegation
Conflict management
Respect for others
Active listening
Communication skills (written, verbal, composure)

Location

8400 Lewiston Rd, Batavia, NY

Work Type

Hourly
Full-time

Experience Level

Minimum of 12 months previous food service management experience

Education Level

High school diploma or GED

Salary/Compensations

40 hours at $19.36- $21.36 hourly range
10 hours overtime at $29.04- $32.04 hourly range

About the Company

Clark-Lumberg Associates is a Tim Hortons franchisee in Western New York.
We foster a respectful team environment and prioritize open communication and understanding when managing our team members.

Equal Opportunity

Clark-Lumberg Associates LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.