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About the Role

As a Product Specialist, you will be responsible for driving the latest Precision Technology Systems sales, aftermarket technical support, and installation of these systems.

Responsibilities

Deliver best-in-class, authentic, engaging, and educational heavy equipment demonstration experiences aligned with Monroe Tractor’s core values.
Support new and existing customers as a precision product expert.
Provide a world-class machine delivery experience and welcome owners to the Monroe Tractor ownership journey.
Seek customer-centric solutions to problems by being resourceful and curious.
Engage with customers to understand their individual and company needs.
Coordinate and conduct training sessions on Precision Technology Systems for employees and customers.
Collaborate with Stores and manufacturers to resolve issues with Precision Technology Systems.
Provide technical service and installation of systems to vehicles and equipment.
Test drive vehicles to ensure smooth operation.
Attend training classes and stay updated on factory technical bulletins.
Complete necessary services and repairs to keep customer machines operational.
Strive to achieve objectives set by management.
Perform other duties as outlined by service and/or branch management.

Requirements

Knowledge of various correction signals used in Precision Technology Systems preferred.
Excellent organizational skills, effective time management, and multi-tasking abilities.
Ability to effectively and efficiently resolve customer conflicts.
Ability to communicate objectives and feedback, and manage through influence.
Demonstrated ability to operate in a fast-paced, changing environment.
Ability to develop strong business relationships.
Demonstrated strong negotiation and closing skills.
Demonstrated ability to handle highly confidential and sensitive information.
Strong computer skills including good working knowledge of Microsoft Office.
Clean driving record.
Background and drug testing required.

Skills

Precision Technology Systems sales
Aftermarket technical support
Installation of Precision Technology Systems
Heavy equipment demonstration
Customer support
Machine delivery
Problem-solving
Customer engagement
Training delivery
Technical service
Vehicle testing
Microsoft Office

Location

New York
Pennsylvania
Vermont
Connecticut
Massachusetts

Work Type

Full-time

Experience Level

2+ years of work experience in related Construction/Agriculture positions preferred.

Salary/Compensations

$60,000—$90,000 USD

Benefits

Medical, Dental & Vision Insurance
Health Savings Account (Employer + Employee Contributions)
Accident & Disease Insurance
401K Plan + Match
Competitive Paid time off Policy
Short/Long Term Disability
Annual Reviews

About the Company

Monroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 75 years of experience servicing the northeastern US.
With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best-in-class sales and support to over 15,000 hardworking customers.
Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago.
We’re still a family-owned business!

Equal Opportunity

Monroe Tractor is proud to be an Equal Opportunity Employer and values diversity in the workplace.
We encourage candidates from all backgrounds to apply and join a team where your work makes a difference every day.