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About the Role
The Customer Success Director – Healthcare will own and execute CLEAR’s healthcare customer success strategy, driving long-term value, adoption, and expansion across our partner ecosystem.
Responsibilities
- Own and drive CLEAR’s customer success strategy across healthcare partners, ensuring strong adoption, retention, and expansion of CLEAR’s identity solution
- Own and execute customer success strategies that drive adoption, retention, expansion, and measurable customer outcomes
- Establish and deepen executive-level relationships across healthcare organizations, positioning CLEAR as a trusted, strategic partner
- Partner cross-functionally with Business Development, Product, Technology, and Operations to shape and deliver scalable, high-impact customer experiences
- Lead end-to-end lifecycle management across complex healthcare implementations, from solution design and contracting through execution and ongoing optimization
Requirements
- 8+ years of experience in customer success, partnerships, consulting, or related roles, with significant experience in healthcare
- Proven track record of driving measurable customer and revenue outcomes
- Deep understanding of the healthcare ecosystem, including health systems, payers, and/or digital health organizations
- Strong executive presence with the ability to influence and build trust with senior stakeholders internally and externally
- Strategic thinker with the ability to translate complex problems into actionable plans and scalable solutions
- Exceptional communicator with high EQ, attention to detail, and a consultative, solutions-oriented mindset
- Experience leading complex, cross-functional initiatives in fast-paced, high-growth environments
- Willingness to travel as needed to support customer relationships
Location
- Onsite
Work Type
- Full-time
Experience Level
- 8+ years
Salary/Compensations
- $225,000-275,000
Benefits
- Comprehensive healthcare plans
- Family-building benefits (fertility and adoption/surrogacy support)
- Flexible time off
- Annual wellness stipend
- Free OneMedical memberships for you and your dependents
- A CLEAR Plus membership
- 401(k) retirement plan with employer match
- Catered lunches every day
- Fully stocked kitchens
About the Company
- CLEAR is building THE secure identity company of the future.
- Our mission is to make experiences safer and easier—physically and digitally.
- With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel.
- Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences.
Equal Opportunity
- Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
- CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs.
- We are committed to a transparent and secure hiring process.
- All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile).
- We encourage candidates to remain alert to job scams and to report any suspicious activity.