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About the Role

Assists in managing housekeeping functions and staff to ensure guest rooms, public spaces, and employee areas are clean and well-maintained. Focuses on guest and employee satisfaction, achieving operating budgets, and improving results through inspection and follow-up.

Responsibilities

Reviews staffing levels to meet guest service, operational needs, and financial objectives.
Prepares work assignments based on rooms to be cleaned and prospective check-outs.
Manages inventory of stock to ensure adequate supplies.
Supervises an effective inspection program for all guestrooms and public space.
Manages department operations to achieve or exceed budgeted goals.
Ensures employees have proper supplies, equipment, and uniforms.
Communicates areas needing attention to staff and follows up.
Supervises daily housekeeping shift operations and ensures compliance with policies and standards.
Participates in departmental meetings and communicates departmental goals.
Uses on-the-job training tools to train new room attendants and provides follow-up training.
Establishes and maintains open, collaborative relationships with employees.
Schedules employees based on business demands and tracks time and attendance.
Ensures employees understand expectations and parameters.
Administers property policies, disciplinary procedures, and documentation according to policy.
Observes employee service behaviors and provides feedback.
Ensures employee recognition occurs on all shifts.
Solicits employee feedback, utilizes an open door policy, and addresses employee problems or concerns.
Participates in employee progressive discipline procedures.
Reviews employee satisfaction results.
Participates in interviewing and hiring team members.
Sets a positive example for guest relations.
Participates in developing and implementing corrective action plans to improve guest satisfaction.
Empowers employees to provide excellent customer service.
Emphasizes guest satisfaction during departmental meetings and focuses on continuous improvement.
Responds to and handles guest problems and complaints.
Strives to improve service performance.

Requirements

High school diploma or GED; 2 years experience in housekeeping or related professional area.
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Experience Level

2 years experience in housekeeping or related professional area
No work experience required (with degree)

Education Level

High school diploma or GED
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major

About the Company

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality.
EDITION delivers polish with personality, perfectionism with individualism, and comfort with charisma and charm.
The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence.
We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work.
A place where service comes from the heart, not from a handbook.
A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.
In joining EDITION, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Equal Opportunity

Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.