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About the Role
The Analyst, Index Operations is part of a global team responsible for calculating and distributing real-time Intraday Optimized Portfolio Values (iNAVs) and End of Day Index values to a broad client base. This role involves ensuring flawless production, client interaction, and implementing solutions for new requirements.
Responsibilities
- Ensure accurate calculation and processing of ETF iNAV values within strict deadlines.
- Ensure accurate calculation and timely delivery of intraday and End of Day Index Values and product files.
- Perform routine quality assurance procedures, including price checking and market activity monitoring.
- Identify and implement enhancements and efficiencies in procedures and processes for existing and new products.
- Address client queries, monitor calculations, disseminate files, and resolve issues.
- Liaise with internal Client Service teams and the IDS technical team to resolve client queries.
- Understand data requirements of prospective clients and assess delivery viability.
- Review business specifications for new calculation requirements and provide feedback.
- Assist with onboarding new clients.
- Work some public holidays.
- Participate in on-call periods and potential shift work to cover Asian exchange hours.
Requirements
- Must be able to work some public holidays.
- Must be able to work on-call periods during transition times between regions.
- Must be able to work possible shift work to cover Asian exchange hours as needed.
- Must be a detail-oriented self-starter who excels at meeting strict deadlines.
- Must be comfortable working with clients.
- Must have strong communication skills, able to clearly and confidently express important details in writing and verbally.
- Must have meticulous attention to detail and be able to identify problems/issues early and escalate properly.
- Must possess multi-tasking skills and the ability to work well under pressure.
- Play a supporting role on larger projects, including documentation of business requirements, testing, and implementation.
- Manage smaller projects such as client implementations.
Skills
- MS Excel proficiency
- Macro writing
- Visual Basic programming
- Python programming
- Working knowledge of global financial markets (equity and fixed income securities)
- Understanding of financial index construction and calculation
- Customer service
- Communication skills
- Detail-oriented
- Multi-tasking
- Ability to work under pressure
Location
- Asia
- UK
- US
Work Type
- Full-time
- Possible shift work
Experience Level
- 3+ years in a Fund Accounting / Administration or Investment Management role preferred.
Education Level
- Bachelor’s degree with a strong academic record required.